Reservations Coordinator

GeneralGeneralFull TimeRemoteMid LevelTeam 51-200Since 1987H1B No SponsorCompany SiteLinkedIn

Location

Aruba

Posted

2 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Reservations Coordinator

Bucuti & Tara Beach Resort - Certified Carbon Neutral

• Work remotely while providing world-class service to guests and travel partners • Follow a five-day work week with rotating weekend coverage • Be available to work according to Aruba Standard Time (AST) • Maintain a reliable high-speed internet connection and a quiet, professional workspace • Collaborate daily with our Reservations team while enjoying the flexibility of remote work • Assisting guests and travel partners with reservations, packages, add-ons, and special requests • Providing warm, professional, and timely communication via email and other approved channels • Delivering personalized service while identifying opportunities to enhance each guest's stay • Processing new reservations, modifications, cancellations, and guest requests accurately • Maintaining complete and accurate reservation records within our Property Management System • Collaborating closely with Front Office, Concierge, Housekeeping, Accounting, and other departments • Supporting travel agents, tour operators, online travel agencies, and contracted partners • Monitoring reservation inboxes and responding within established service standards • Maintaining exceptional attention to detail while handling multiple priorities in a fast-paced environment • Upholding Bucuti & Tara's brand standards, confidentiality requirements, and commitment to exceptional hospitality

Job Requirements

  • Hospitality education and/or minimum of two years of experience in hospitality, reservations, customer service, or a related field
  • Previous hotel reservations experience strongly preferred
  • Experience with a Property Management System (Opera experience is an advantage)
  • Excellent written and spoken English
  • Additional languages such as Spanish, German, Italian, Dutch, or Papiamento are an asset
  • Strong organizational skills with the ability to prioritize multiple tasks
  • Sales-oriented mindset with the ability to convert inquiries into reservations when appropriate
  • Strong attention to detail and accuracy
  • Reliable high-speed internet connection and a professional home office environment

Benefits

  • Attractive salaries reflecting commitment to talent and performance
  • Performance-based bonus opportunities
  • Comprehensive benefits package supporting associates at every stage of life
  • Health, dental, vision, life, and disability coverage
  • Childcare and elderly care support
  • Elective benefits for flexibility and personalization
  • Annual health check-ups
  • Gym memberships
  • Savings & Loans program offering accessible financing, including green loans at attractive interest rates
  • Competitive savings opportunities for long-term financial security

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