• Evolve and execute the global benefits strategy for competitive offerings • Perform utilization and cost analyses for healthcare spend • Partner with brokers and vendors for competitive renewals • Optimize leave of absence and accommodation management • Lead global open enrollment strategies and communication campaigns • Collaborate with legal and finance teams for compliance

• Evolve and execute DO’s global benefits strategy • Perform regular utilization and cost analyses for healthcare spending • Partner with international brokers and vendors for renewals • Optimize global leave management • Lead global open enrollment strategies • Collaborate with Legal, Payroll, and Finance teams for compliance

• Evolve and execute DigitalOcean’s global benefits strategy • Perform utilization and cost analyses to manage healthcare spend • Partner with brokers and vendors for competitive renewals • Optimize global leave of absence management by automating workflows • Lead global open enrollment strategies and communication campaigns • Collaborate with Legal, Payroll, and Finance for compliance

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership. • Verifies patient by reading patient identification. • Obtains blood specimens by performing venipunctures and finger sticks. • Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures. • Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system. • Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis. • Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. • Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. • Report any SPI or CAPA or NCR issues to internal Natera product management leadership team. • Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center, may require heavy lifting of up to 50 pounds of supplies. • May require reimbursable travel for stocking of supplies. • May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases. • Assists with managing Patient Service Center vendors. • Assists with phlebotomy program management: Monitor distribution and claiming of blood draws, Monitor customer feedback, Manage small escalations as needed. • Manage scheduling issues. • Ensure continued and open communication regarding ongoing draw statuses. • General phlebotomy knowledge for PSC’s location (per state regulations).