• Advise our clients on optimizing and automating business processes in the SAP environment • Implement and support BLP solutions for our clients • Capture and implement functional requirements • Configure and customize the solution according to client needs • Conduct workshops, training sessions and provide Go-Live support • Support our sales organization with client presentations and pre-sales meetings • Continuously optimize and further develop existing solutions based on client feedback

• Advise our clients on optimizing and automating business processes within the SAP environment • Implement and support BLP solutions at customer sites • Capture and translate functional requirements • Configure and customize the solution to meet customer needs • Conduct workshops, training sessions and go‑live support • Support our sales organization with customer presentations and pre-sales activities • Continuously optimize and further develop existing solutions based on customer feedback

Role Description Sie möchten flexibel arbeiten, ohne Büroalltag, und direkt am eigenen Erfolg beteiligt sein? Dann könnte diese Position genau zu Ihnen passen. Diese Rolle richtet sich ausschliesslich an erfahrene Personalberater mit Vertriebserfahrung in der Personalvermittlung. - 100 % Remote – kein Bürozwang - Beteiligungsmodell bis 40 % auf den erwirtschafteten Gewinn - Laufend neue Kandidaten aus unserem Recruiting-System - Hohe Flexibilität und eigenständiges Arbeiten Qualifications - Erfahrung in der Personalvermittlung (Temporär oder Festvermittlung) - Vertriebserfahrung und Abschlussstärke - Selbstständige und strukturierte Arbeitsweise - Kommunikationsstark und abschlussorientiert Requirements - Realistisch: CHF 5’000 – 20’000 pro Monat - Top Performer: CHF 20'000- oben offen Company Description Excellent Go4 Züri West AG ist eine etablierte Schweizer Personalvermittlung mit Fokus auf Bau, Industrie und Technik. Wir verfügen über eine bestehende Kundenbasis sowie ein leistungsfähiges Recruiting-System, das täglich qualifizierte Bewerber generiert.

Role Description Manage and own telephone and email support queries from customers, partners, and internal stakeholders. - Record, track, and manage customer queries and escalations within CRM systems, ensuring accurate documentation. - Adhere to agreed Service Level Agreements (SLAs) and response time targets. - Provide technical support, troubleshooting, and product guidance to customers and colleagues. - Act as an escalation point for complex customer issues that cannot be resolved at first contact. - Serve as a technical liaison between Customer Service and other business departments. - Develop and deliver technical training, coaching sessions, and product demonstrations for internal and external audiences. - Conduct quality audits of technical calls and provide feedback and coaching to advisors. - Create and maintain technical documentation, knowledge base articles, and user guides within Salesforce Knowledge. - Collaborate with internal teams to ensure product and service information remains accurate and up to date. - Investigate technical complaints, identify root causes, and provide recommendations for resolution and improvement. - Build and maintain relationships with third-party integration partners. - Drive continuous improvement initiatives, sharing best practices and identifying opportunities for enhanced efficiency. - Support system enhancements and testing activities, including smoke testing, UAT, and replication testing. - Attend and contribute to internal and external meetings, providing technical expertise and support. Qualifications - Previous experience in a technical support, application support, technical service desk, or customer service environment. - Strong troubleshooting, analytical, and problem-solving skills. - Excellent verbal and written communication skills with the ability to explain technical concepts clearly. - Experience working with CRM systems; Salesforce experience is preferred. - Ability to manage multiple priorities and deliver results in a fast-paced environment. - Experience delivering training, coaching, or presentations to individuals and groups. - Strong attention to detail and commitment to maintaining accurate records and documentation. - Customer-focused approach with a passion for delivering high-quality service. - Ability to work collaboratively across multiple teams and stakeholders. - Experience creating technical documentation, knowledge base articles, or user guides. - Knowledge of software testing processes such as UAT and smoke testing is an advantage. - Experience within payments, fintech, e-commerce, or financial services environments is preferred. Requirements - This role is designated as home-based remote. Benefits - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all.