Role Description Manage and own telephone and email support queries from customers, partners, and internal stakeholders. - Record, track, and manage customer queries and escalations within CRM systems, ensuring accurate documentation. - Adhere to agreed Service Level Agreements (SLAs) and response time targets. - Provide technical support, troubleshooting, and product guidance to customers and colleagues. - Act as an escalation point for complex customer issues that cannot be resolved at first contact. - Serve as a technical liaison between Customer Service and other business departments. - Develop and deliver technical training, coaching sessions, and product demonstrations for internal and external audiences. - Conduct quality audits of technical calls and provide feedback and coaching to advisors. - Create and maintain technical documentation, knowledge base articles, and user guides within Salesforce Knowledge. - Collaborate with internal teams to ensure product and service information remains accurate and up to date. - Investigate technical complaints, identify root causes, and provide recommendations for resolution and improvement. - Build and maintain relationships with third-party integration partners. - Drive continuous improvement initiatives, sharing best practices and identifying opportunities for enhanced efficiency. - Support system enhancements and testing activities, including smoke testing, UAT, and replication testing. - Attend and contribute to internal and external meetings, providing technical expertise and support. Qualifications - Previous experience in a technical support, application support, technical service desk, or customer service environment. - Strong troubleshooting, analytical, and problem-solving skills. - Excellent verbal and written communication skills with the ability to explain technical concepts clearly. - Experience working with CRM systems; Salesforce experience is preferred. - Ability to manage multiple priorities and deliver results in a fast-paced environment. - Experience delivering training, coaching, or presentations to individuals and groups. - Strong attention to detail and commitment to maintaining accurate records and documentation. - Customer-focused approach with a passion for delivering high-quality service. - Ability to work collaboratively across multiple teams and stakeholders. - Experience creating technical documentation, knowledge base articles, or user guides. - Knowledge of software testing processes such as UAT and smoke testing is an advantage. - Experience within payments, fintech, e-commerce, or financial services environments is preferred. Requirements - This role is designated as home-based remote. Benefits - Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. - Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance. - Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. - Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. - Employee recognition programs that celebrate achievements and milestones for all.

Role Description - Creation and management of user accounts, home folders and network shares. - Provide timely response and follow-up for day-to-day Help Desk tickets and support issues. - Active Directory account, group and OU maintenance. - Maintain existing scripts and automated jobs. - Provide support for account and access related issues. - Maintain documentation and runbooks for the Identity Management department. - License management and assignment for Office 365. - Maintain Group Policies. - Maintain the Identity Management and Account Request Systems. Qualifications - Associates degree or 2+ years' experience in Information Technology. - Excellent customer service skills. - Excellent analytical skills are essential for this job. The candidate must be able to troubleshoot identity and access issues quickly by identifying sources of problems. - The candidate must be detail oriented and have strong organizational skills. - Excellent oral and written communication skills and the ability to work well in a team environment are essential. - 2 or more years' experience in Active Directory Management. - 2 or more years' experience in user account administration. - Ability to write and/or edit scripts. - Familiar with Clinical User Access with but not limited to Cerner, Eclipsys and PACS. - Familiar with Vendor remote connection software similar to Securelink.

Role Description Buscamos un Consultor Senior IBM Cognos & Planning Analytics para incorporarse a un proyecto de alta visibilidad, participando en la definición, despliegue y evolución de soluciones corporativas de Business Intelligence y planificación financiera. La persona seleccionada formará parte de iniciativas relacionadas con la implantación, administración y optimización de plataformas IBM Cognos y Planning Analytics, colaborando en el diseño de arquitecturas, integración con sistemas corporativos y modernización de entornos analíticos. - Instalación, configuración y despliegue de plataformas IBM Cognos Analytics y IBM Planning Analytics (TM1). - Definición de arquitectura y diseño de infraestructuras para entornos Cognos. - Administración, mantenimiento y optimización de plataformas BI. - Integración con bases de datos y sistemas corporativos. - Implementación y despliegue de Cognos Controller. - Configuración y administración de Workspaces. - Participación en proyectos de diseño e implementación de Data Warehouse (DWH). - Automatización y despliegue de soluciones en entornos containerizados. - Colaboración con equipos técnicos y funcionales para garantizar la correcta integración de las soluciones. Qualifications - Amplia experiencia en instalación, despliegue y configuración de IBM Cognos Analytics. - Experiencia sólida en IBM Planning Analytics (TM1). - Conocimientos avanzados de arquitectura e infraestructura asociada a plataformas Cognos. - Experiencia en integración con bases de datos y sistemas corporativos. - Conocimientos y experiencia en Cognos Controller. - Experiencia en despliegue y administración de Workspaces. - Experiencia en diseño y uso de soluciones Data Warehouse (DWH). - Manejo de tecnologías de contenedorización y orquestación: Docker, Podman, Kubernetes, OpenShift (OCP). Requirements - Experiencia con IBM Cognos Analytics en CloudPak for Data. - Experiencia con Planning Analytics en entornos SaaS. - Participación en proyectos de migración y modernización de plataformas Cognos. - Experiencia en entornos cloud e híbridos. - Capacidad para trabajar en entornos multidisciplinares y proyectos complejos. Benefits - Proyecto 100% remoto. - Incorporación en septiembre. - Participación en un entorno tecnológico altamente especializado. - Rol con componente técnico y de arquitectura. - Trabajo con tecnologías de analítica avanzada, planificación empresarial y plataformas cloud. - Posibilidad de colaborar en proyectos estratégicos de transformación y modernización tecnológica. Company Description Si buscas un proyecto remoto, con alta especialización técnica y enfocado en tecnologías líderes de Business Intelligence y Corporate Performance Management, esta puede ser una excelente oportunidad para ti.

Role Description Wir suchen Dich als Steuerberater (m/w/d), der/die unser Team fachlich stärkt und weiterentwickelt. - Fachliche Kontrolle und Begleitung bei der Erstellung von Jahresabschlüssen unterschiedlicher Rechtsformen und Größenordnungen - Ansprechperson für komplexe steuerliche Fragestellungen - intern wie extern - Weiterbildung und Entwicklung unserer Mitarbeiter:innen - aktuelle Themen und Themen aus den Kontrollen - Begleitung von Betriebsprüfungen und Gestaltungsprojekten - Mitarbeit bei der Weiterentwicklung unserer Kanzlei und Optimierung unserer Prozesse Qualifications - Abgeschlossenes Steuerberaterexamen (egal ob Berufseinsteiger:in oder mit Erfahrung) - Freude daran, Verantwortung zu übernehmen - auch in Teilzeit - Hohe Dienstleistungsorientierung in der Beratung von kleinen und mittelständischen Unternehmen - Bereitschaft, aktiv an der Weiterentwicklung der Kanzlei mitzuwirken Benefits - Verantwortung kennt keine Stundenanzahl. Auch in Teilzeit trägst Du bei uns die volle fachliche Verantwortung. - Teilzeit heißt Teilzeit: keine stillschweigenden Mehrstunden - 100 % Remote-Arbeit oder flexible Kombination aus Homeoffice und Kanzlei - Du entscheidest - Deine Arbeitszeiten planst du selbst, ohne Kernarbeitszeiten. - Strukturiertes Onboarding und Mentoring-Programm für Deinen erfolgreichen Einstieg - Persönliche und fachliche Weiterbildung sowie klare Entwicklungsperspektiven - Fachliche Führung eines Teams, das sehr eigenverantwortlich und fachlich auf einem hohen Niveau arbeitet. - Sicherer Arbeitsplatz mit Festgehalt Company Description Wir beraten über 3.500 zufriedene Mandanten und haben in den letzten 30 Jahren abertausende Jahresabschlüsse samt Steuererklärungen erstellt und optimiert. Unser Team besteht aus über 60 engagierten Steuerfachangestellten, Steuerfachwirten und Bilanzbuchhaltern. Gemeinsam unterstützen wir unter anderem große Netzwerke des Direktvertriebs (proWIN, Vorwerk etc.) und betreuen spannende Mandate aus unterschiedlichsten Branchen. Schon vor 20 Jahren haben wir unsere eigene Online-Buchhaltung entwickelt - heute treiben wir täglich die Digitalisierung und Optimierung unserer Prozesse voran.