• You support our marketing team across all channels, learn the tools from the ground up, and gradually take on your own tasks. • You assist in executing campaigns, creating content, and performing analyses — gaining a comprehensive overview of online marketing. • You help create posts, ads, and copy using tools like Canva, CapCut, and AI. • You record key metrics, build basic reports, and learn to interpret data correctly. • You research trends, competitors, and target audiences and share your insights with the team. • You become familiar with common tools — from Ads Manager and SEO tools to automation platforms. • Over time you’ll take ownership of specific areas and grow into a specialization that suits you.

• Your main focus will be selling our SEO, SEA and online marketing services. • Acquiring new clients and expanding existing client relationships • Consulting on SEO, SEA and online marketing services • Conducting initial meetings and needs assessments • Creating and following up on proposals • Close collaboration with SEO, SEA and project teams • Potential future takeover of your own clients as an Account Manager

• Client Portfolio Management: Oversee and manage a portfolio of 40-50 clients, ensuring their digital marketing needs are met with high-quality strategies and campaigns tailored to each client's unique goals. • Multi-Campaign Coordination: Execute and maintain multiple campaigns for each client across various digital channels, ensuring consistent performance and brand messaging. • Strategic Development: Craft and refine digital marketing strategies for a diverse client base, leveraging industry best practices to drive campaign success and client satisfaction. • Ad Configuration and Optimization: Set up and optimize ad campaigns across platforms, making data-driven adjustments to maximize return on investment for each client. • Performance Analysis: Analyze and interpret complex campaign data across multiple clients and campaigns to identify trends, opportunities for improvement, and successful strategies that can be replicated. • Client Reporting and Communication: Develop comprehensive performance reports for each client, providing insights and recommendations tailored to their objectives; maintain clear and proactive communication with clients regarding campaign performance. • Continuous Improvement: Stay abreast of the latest digital marketing trends and tools. Work collaboratively with your Team Lead and across the department to learn and disseminate key learnings and best practices.

Role Description As a Digital Experience Specialist, you’ll be part of a high-impact Customer Success team supporting over 8,000 pharmacy customers. You’ll help drive digital transformation, customer retention, and satisfaction in a rapidly evolving healthcare landscape. This is your opportunity to shape the future of pharmacy engagement, collaborate across departments, and make a measurable impact on customer success. As a Digital Experience Specialist, you will: - Drive Customer Engagement: Lead digital outreach strategies to improve customer utilization, satisfaction, and retention across a portfolio of ~2,000 pharmacy clients. - Analyze and Optimize Journeys: Evaluate customer behavior, feedback, and usage data to identify critical touchpoints and implement improvements that enhance the digital experience. - Collaborate Cross-Functionally: Partner with Marketing, Sales, Support, and Onboarding teams to align messaging, resolve escalations, support platform migrations and solving product issue efforts. - Develop Scalable Strategies: Create and execute personalized digital engagement campaigns that can be deployed at scale, including ecommerce and digital sales initiatives. - Support Change Management: Educate customers on new clinical service opportunities, platform upgrades, and automation tools, helping them navigate industry shifts and billing complexities. - Monitor and Report Impact: Track KPIs such as Net Promoter Score (NPS), customer adoption rates, and retention outcomes to inform strategy and compensation tiers. Qualifications - Bachelor’s degree in Communications, Public Relations, Journalism, Business, Marketing, or related field. - Minimum 1 year of experience in customer engagement, account management, or customer success. - Proven track record of performance in a customer-facing role. Requirements - Strong relationship management and communication skills across diverse stakeholders. - Proficiency in Microsoft Office Suite, Google Docs, and spreadsheets. - Metrics-driven mindset with experience implementing and tracking KPIs. - Prior experience in marketing, customer success, or account management. - Familiarity with tools such as Salesforce, Outlook, Slack, Huddle, PowerPoint, Excel, and Word. - Experience in healthcare or pharmacy environments is a plus. - Conflict resolution and de-escalation skills in high-pressure or ambiguous situations. - Ability to prioritize multiple customer tasks and adapt quickly to change. Benefits - Remote-based role with travel up to 25%. - Regional assignment currently focused on the Southern U.S. (Oklahoma to Florida and Puerto Rico). - Flexible scheduling and autonomy in managing customer relationships and digital campaigns. - This position will offer a base salary of $75,000-$80,000 with a compensation variable plan of $20,000.