A leader in transforming the pharmacy care delivery model
Digital Experience Specialist
Location
United States
Posted
9 days ago
Salary
$75K - $80K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Digital Experience Specialist
Omnicell
Role Description As a Digital Experience Specialist, you’ll be part of a high-impact Customer Success team supporting over 8,000 pharmacy customers. You’ll help drive digital transformation, customer retention, and satisfaction in a rapidly evolving healthcare landscape. This is your opportunity to shape the future of pharmacy engagement, collaborate across departments, and make a measurable impact on customer success. As a Digital Experience Specialist, you will: - Drive Customer Engagement: Lead digital outreach strategies to improve customer utilization, satisfaction, and retention across a portfolio of ~2,000 pharmacy clients. - Analyze and Optimize Journeys: Evaluate customer behavior, feedback, and usage data to identify critical touchpoints and implement improvements that enhance the digital experience. - Collaborate Cross-Functionally: Partner with Marketing, Sales, Support, and Onboarding teams to align messaging, resolve escalations, support platform migrations and solving product issue efforts. - Develop Scalable Strategies: Create and execute personalized digital engagement campaigns that can be deployed at scale, including ecommerce and digital sales initiatives. - Support Change Management: Educate customers on new clinical service opportunities, platform upgrades, and automation tools, helping them navigate industry shifts and billing complexities. - Monitor and Report Impact: Track KPIs such as Net Promoter Score (NPS), customer adoption rates, and retention outcomes to inform strategy and compensation tiers. Qualifications - Bachelor’s degree in Communications, Public Relations, Journalism, Business, Marketing, or related field. - Minimum 1 year of experience in customer engagement, account management, or customer success. - Proven track record of performance in a customer-facing role. Requirements - Strong relationship management and communication skills across diverse stakeholders. - Proficiency in Microsoft Office Suite, Google Docs, and spreadsheets. - Metrics-driven mindset with experience implementing and tracking KPIs. - Prior experience in marketing, customer success, or account management. - Familiarity with tools such as Salesforce, Outlook, Slack, Huddle, PowerPoint, Excel, and Word. - Experience in healthcare or pharmacy environments is a plus. - Conflict resolution and de-escalation skills in high-pressure or ambiguous situations. - Ability to prioritize multiple customer tasks and adapt quickly to change. Benefits - Remote-based role with travel up to 25%. - Regional assignment currently focused on the Southern U.S. (Oklahoma to Florida and Puerto Rico). - Flexible scheduling and autonomy in managing customer relationships and digital campaigns. - This position will offer a base salary of $75,000-$80,000 with a compensation variable plan of $20,000.
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