• Take ownership of developing, implementing, and managing a service-driven account strategy. • Focus on maximizing plant availability, optimizing asset performance, and ensuring long-term reliability of automation systems. • Nurture strong, long-term customer relationships and act as the primary point of coordination for all commercial and service-related activities. • Lead internal account teams across Sales, Service, Operations, and support functions for seamless collaboration. • Manage the commercial lifecycle of active contracts, oversee renewals and expansions. • Proactively drive resolution of customer issues through effective communication and structured follow-up.

Title: VIP Host, National East Location: Remote - US Job Description: At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a VIP Host, you’ll build and strengthen relationships with some of DraftKings’ most highly engaged Players, delivering personalized experiences that deepen loyalty and drive long-term engagement. You’ll serve as a trusted point of contact, using insights, market knowledge, and relationship-building expertise to understand player needs and create meaningful connections. Working at the intersection of customer experience, retention, and growth, you’ll help shape a world-class VIP program while contributing valuable feedback that enhances our products and player experience. This role offers the opportunity to make a direct impact on player satisfaction, advocacy, and business performance. What you’ll do as a VIP Host - Build authentic, trusted relationships with high-value Players to increase engagement, loyalty, and revenue. - Manage all aspects of the player relationship through proactive outreach, personalized communications, and timely issue resolution. - Maintain a deep understanding of industry trends, promotions, products, and platform enhancements to deliver relevant recommendations and experiences. - Lead player reactivation initiatives by identifying opportunities to reconnect with inactive Players and increase participation. - Gather and communicate player feedback to help improve products, services, and the overall player experience. - Collaborate with cross-functional teams to address player needs and ensure a seamless experience across all touchpoints. - Monitor player activity and engagement trends to identify opportunities for growth, retention, and relationship development. - Execute all VIP program policies and procedures while maintaining compliance with responsible gaming standards and guidelines. What you’ll bring - A Bachelor’s Degree in a related field or equivalent professional experience. - At least 3 years of experience in Sales, Account Management, Customer Success, Hospitality, or another customer-facing role. - Strong relationship-building skills with the ability to earn trust and maintain long-term player partnerships. - Excellent verbal and written communication skills, with a customer-first approach to every interaction. - An analytical mindset with the ability to interpret data, identify trends, and make informed decisions quickly. - Comfort working in a fast-paced, highly collaborative, and evolving environment. - Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail. - Flexibility to travel as needed and work evenings, weekends, and other non-traditional hours to support player needs. #LI-MZ1 Join Our Team We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue • Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities • Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions • Manage your pipeline effectively, providing accurate updates to management on progress and forecasts • Collaborate with internal teams to resolve customer issues and expand product adoption across solutions • Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers

• Prospecting New Business: You’re driving up driveways, attending local cattle auctions, meeting with your local Livestock, Cattleman's, Stockman's associations, building your new business pipeline through outbound lead generation efforts. You’re fielding inbound leads in a timely manner, prioritizing administrative tasks with your in-field activities. • In-Field Sales: You don’t mind getting your hands and boots dirty. Halter is best discussed over a coffee at a kitchen table, in the horse saddle, or on a side-by-side in a pasture. You’re out on the ranch helping potential customers before diving into the value of Halter. You’re dropping off coffee during calving season. You value the magic moments that make all the difference to our customers. • Expanding Existing Opportunities: You’re always looking for new opportunities, and that includes expanding your existing customers with Halter. You find value in expanding relationships and finding new ways to increase value over time. Not every rancher will collar all of their cows, so you see this as a unique opportunity to meet your goals. • Hitting Sales Targets: High-growth sales targets don’t scare you; you step up to a challenge and like shooting high. You’re an expert pipeline manager and don’t second-guess unqualifying a lead. You’re able to manage today’s deals while keeping next month in your sights. • Customer Account Management: Building relationships is more than just making the sale to you. After the sale, you aim to maintain close relationships with your customers to ensure their ongoing satisfaction, provide support, and address any challenges they face with Halter’s products. You’ll also ensure a smooth handoff from sales to customer onboarding and deployment of Halter, helping customers get the most value from Halter’s solutions. • Territory Ownership: You have a high level of ownership and take pride in what you build. Owning an entire territory means giving treatment to every corner and leaving no stone unturned. You value being the face of your territory, meeting with high-level stakeholders from various local, state, and federal agencies to build lasting relationships with regional agricultural groups. • Customer Onboarding: Your high level of ownership doesn’t stop after the sale. You dive in to make sure your customers have the very best onboarding experience possible. You actively own the end-to-end customer experience during onboarding and deployment of Halter’s product, ensuring a smooth transition from sales to implementation even when you’ve handed off the customer to different teams across Halter. • Field Learnings & Feedback: Feedback is not only paramount to the companies you want to work for, but it’s also ingrained in how you would own your territory. Serving as the primary point of contact for gathering customer feedback in your territory, you work tirelessly to advocate for what your customers need. • Collaborating with Support Teams: You’re a natural collaborator, seeking out partners across Halter to resolve any issues your customers encounter, and quickly. You escalate problems as needed and ensure that customers in your territory feel fully supported. • Attending Industry Events: You leverage opportunities at relevant industry and Halter events to generate leads and deepen relationships with existing customers. You’ll participate in demonstrations and network to expand Halter’s influence in the market. • Contributing to the US Sales Strategy: You strongly believe that a team can only be stronger when they work together. You strive to work with the broader team to optimize and evolve the sales process, ensuring it fits the US market. As we scale, your input will help drive greater efficiencies.