Role Description The Sr. Business Systems Administrator will play a crucial role in supporting and optimizing our business operations, with a primary focus on Salesforce administration. The role will manage, optimize, and enhance our Salesforce platform. This role will be responsible for system configuration, user management, troubleshooting, reporting, and supporting various teams in leveraging Salesforce to drive efficiency and business growth. What This Role Does - Oversee the day-to-day operation and maintenance of Salesforce. - Develop, implement, and manage Salesforce configurations, customizations, and workflows. - Identify opportunities for automation and process improvements within Salesforce. - Partner with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency. - Troubleshoot and resolve any integration issues to maintain the integrity of our business processes. - Provide technical support and troubleshoot issues for Salesforce users across departments. - Develop and deliver training materials and sessions to enhance user adoption and proficiency. - Partner with stakeholders to understand business needs and translate them into Salesforce solutions. - Monitor system performance and recommend improvements for scalability. - Maintain compliance with company policies, industry regulations, and data security best practices. - Partner with Business Operations analysts to create and maintain comprehensive documentation of system configurations, processes, and integrations. - Act as the primary point of contact for Salesforce-related inquiries and support requests. - Collaborate with end-users to understand their issues and provide timely resolutions. - Partner with IT Operations and development teams to escalate and resolve system issues efficiently. - Conduct QA testing for new tools and applications, ensuring they meet established standards and requirements. - Lead User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives. - Provide detailed feedback to the development teams on any identified issues during testing. - Work on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements. - Manage and prioritize Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines. - Perform all other duties as assigned. Qualifications - A high school diploma or equivalent is required. Combinations of education and relevant experience will be considered. - A minimum of five (5) years of experience as a Salesforce Administrator or similar role is required. - Salesforce Administrator Certification (ADM-201) is required. - Experience with user management, permission sets, profiles, and role hierarchy. - Ability to troubleshoot issues and optimize system performance. - Experience with third-party integrations and APIs. - Knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud. - Familiarity with data migration, import/export tools (Data Loader), and reporting tools. - Experience working in a call center, customer service, or sales-driven organization is a plus. - Knowledge of quality assurance processes and experience in conducting UAT. - Familiarity with Jira for tracking and managing tasks. - Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. - Excellent verbal and written communication, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours as needed. - Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack). Physical Demands - Sitting, standing, and walking (95-100%). - Keyboarding (70-90%). - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%). Work Environment - 100% Remote: Work environment is at home. Compensation $85,000 to $95,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Role Description Join us as a People Business Partner. Are you passionate about people and ready to make a real difference? This is a fantastic opportunity to join our team where you'll play a key role in delivering our People Strategy and shaping a culture of inclusion, engagement and high performance. Working alongside a Strategic People Partner, you'll gain hands-on experience across the full spectrum of HR and OD functions. You'll also receive personalised development support to help you grow into future leadership roles in people and culture. This is a unique opportunity to contribute to meaningful projects that drive organisational priorities, including: - Workforce planning - Talent development - Equality, diversity and inclusion You'll collaborate with managers and employees to foster a positive workplace culture, support employee lifecycle processes, and deliver impactful learning interventions. We are proud to be an inclusive employer, and we welcome applications from people of all backgrounds, communities and experiences. We particularly encourage applications from candidates who are underrepresented including: - Women - Disabled people - LGBTQ+ people - Those from Black, Asian and minority ethnic backgrounds If you would like an informal discussion or further information about this role, please contact Lynda Clifford at Lynda.clifford@northeast-ca.gov.uk . Closing date for applications: Wednesday 15th July 2026 at 23:59. Qualifications - Experience in local government - A strong understanding of working with trade unions and fostering effective employee relations - A collaborative approach to supporting managers and teams through change and growth Company Description For further information about the North East Mayoral Strategic Authority please see the authority's website www.northeast-ca.gov.uk .

• Execute defined market intelligence workstreams, primarily focused on the PD business • Conduct and synthesize primary and secondary research • Contribute to the development and maintenance of market models, revenue forecasts, and segmentation frameworks • Synthesize competitive intelligence into clear implications and preliminary recommendations • Support in collaborating with Commercial and Marketing leaders • Prepare components and analytical inputs for executive-level deliverables • Execute change management activities; manage specific adoption tracks • Identify and surface gaps between insights generated and actions taken • Contribute to the development of tools, templates, and communication approaches • Support capability-building initiatives

• Analyzes, plans and implements moderately complex operational process improvement needs. • Supports long-term planning sessions with a single client to improve business processes. • Identifies process improvement needs and communicates issues to authorized personnel. • Provides consultation on the use of moderately complex re-engineering techniques. • Deploys plans from conception through closing on moderately complex aspects of re-engineering projects. • Develops moderately complex metrics for process management and future improvement opportunities. • Collects data to identify root cause problems. • Measures performance against process requirements and aligns improvement projects.