• Act as trusted advisor for customers and Account Team by leveraging your domain expertise to align with customer's business outcomes and Account Team's strategic engagement. • Become an expert in DoiT Cloud Intelligence™ (DCI) products and services—such as Cloud Analytics, DCI Insights, Cloud Composer, CloudFlow, DataHub, and more - to help customers optimize their cloud operations and better operate, analyze, and monitor their cloud workloads. • Use those tools hands‑on to surface and explain cost, performance, security, and reliability signals. • Design and implement automations and workflows that reduce toil for customers and internally. • Embed DCI into customers’ existing observability, CI/CD, and governance processes. • Specializing in Cloud Infrastructure, while adaptable to acquire necessary knowledge to cover level 100 topics on Data, ML, GenAI to support customers and organization's business needs. • Work directly with customers' engineers, architects, and FinOps teams to translate vague pain points into concrete technical plans, and then ship changes that stick and make an impact. • Feed learnings from the field back into DoiT by identifying repeatable use cases that should become standard patterns, and partnering with Product and Engineering on product gaps, features, and “gravel roads” to pave.

• Designing, implementing, and managing cloud-based systems • Working service catalog requests - Add/modify/delete distribution lists, shared mailboxes, groups, service accounts • Create batches for user license patching • Interfacing with IDM team • Create and maintain reports on user access, elevated access, and service accounts • Manage elevated access requests/revocations • Keep Windows servers up to date on SSL certificates • Troubleshoot user issues regarding access to Microsoft 365 • May occasionally include special projects in Account Management

• Maintain the Cloud (AWS) environment, support, and operations. • Assist in architecting, designing, and implementing cloud-based IaaS, PaaS, and SaaS solutions. • Design, develop, deploy, and configure modular cloud-based systems that are highly available, scalable, and secure. • Create and update support documentation and standards. • Develop automated methodologies for deployment activities, configuration management, supporting systems, and business processes that are secure. • Work in an agile environment, planning features and prioritizing changes based on team goals, product usage, and feedback. • Accountable for accomplishing tasks both independently and collaboratively. • Communicate with leaders, stakeholders, and users on process changes and proposals for future improvements. • Define and document the best practices and strategies regarding deployment and maintenance of infrastructure and applications. • Provide guidance, through leadership, and mentorship to Cloud, Development, and Business teams to build their cloud competencies. • Proactively and/or based on report logs, identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues. • Manage cloud environments in accordance with company policy, standards, and best practice. • Regularly review existing systems and make recommendations for improvements. • Create CloudFormation Templates. • Manage Database Infrastructure.

• Build and maintain products focused on application development lifecycle automation across multiple cloud environments including AWS, Azure, and GCP. • Apply best practices and best of breed services within and across multiple CSPs to provide parity and cohesive integration within the customer’s hybrid cloud enterprise. • Work with the cloud, security, testing, and application teams to build orchestration pipelines. • Build, support, and maintain CI/CD pipelines that conduct multiple deployments a day. • Contribute to a culture of continuous improvement by establishing and participating in feedback loops. • Meet with applications on a regular cadence to provide support and identify opportunities for optimization. • Develop strong relationships and partnerships with the other CMS Hybrid Cloud Product Teams. • Continuously refresh infrastructure components such as EC2 instances, Cloud Formation Stacks, Kubernetes clusters, containers, etc. • Promote strong quality control practices for all managed services as well as maintain robust documentation. • Work independently to resolve highly complex problems using significant application of technical knowledge, conceptualizing, reasoning, and interpretation.