• Manage and resolve escalations from internal team members and client services to ensure timely and accurate completion • Investigates and resolves matters that Client Success escalates from clients to resolve • Research and complete special projects for Posting as requested • Assist with departmental training as requested • Assist with audits as requested • Provide process improvement feedback to leadership • Performs other duties as assigned

• The Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. • The Renewal Specialist will work with existing Docusign customers, managing accounts across the SMB market to maintain their satisfaction and renewal of their next contract. • The Renewal Specialist is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader Docusign partner ecosystem. • Retain and grow customer accounts, including increased commitment • Develop and leverage customer relationships to improve customer retention • Manage renewal process and negotiate multi-variable contracts • Develop a strategy to ensure assigned accounts are renewed in a timely manner • Provide accurate and timely forecasts on a weekly basis • Monitor outstanding renewals and develop a robust follow up system • Liaise with internal teams to ensure smooth processing of quotes and renewals for customers • Identify areas for growth within the account upon renewal • Communicate risk to management and lead resolution strategies • Align with the CSM / CSAM to ensure campaigns running effectively to ensure campaigns are running effectively • Deliver business reviews for low adopting customers who require a 1:1 engagement • Be the principal point of contact for renewals and leverage the internal organization to meet the needs of your customers • Act as the customer champion, by constantly looking for improvement areas and ways to retain our customers through better product and customer service • Ad hoc duties as directed by management

• Own the day-to-day execution of assigned projects, events, productions, and special projects from kickoff to completion. • Track timelines, deliverables, and follow up actions to make sure projects stay on and are completed on schedule. • Coordinate with internal stakeholders, teams, vendors, consultants, and partner organizations to move projects forward and resolve operational bottlenecks. • Maintain clear communication regarding project status, risks, and next steps. • Manage logistics for training/educational programming, livestreams, events, meetings, and member-facing programs, including scheduling, materials, vendor coordination, and run-of-show preparation. • Ensure projects are delivered with a high level of quality and attention to detail. • Maintain project documentation, trackers, calendars, and reporting. • Create and manage workflows that improve efficiency. • Execute established team strategies and identify opportunities to improve processes, reduce friction, and increase effectiveness. • Gather feedback and project learnings to inform future work and operational improvements.

• Effectuer l’intégralité des visites d'entretien et de maintenance des ascenseurs de votre périmètre d’affectation • Travailler dans la zone géographique définie, en gérant le portefeuille d'ascenseurs qui s'y trouve • Réagir de manière proactive et rapide pour réparer les pannes, en s'efforçant d'obtenir une première réparation • Effectuer des réparations mineures pour assurer un fonctionnement continu • Assurer la liaison directe avec le client sur place afin d'établir une bonne relation de travail.