• Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs. • Maintain accurate therapist and client schedules while managing cancellations and scheduling changes. • Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations. • Maintain accurate records in scheduling and case management systems. • Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates. • Support new client onboarding by coordinating schedules following authorization approval. • Escalate scheduling conflicts, staffing gaps, and authorization issues as needed. • Generate scheduling reports and monitor scheduling trends to support operational efficiency.

Role Description The Office Coordinator position is on the Operations Team and is focused primarily on servicing property repairs and maintenance. This role requires communication with cleaners, contractors, and technicians. Performance in this role includes daily correspondence via OpenPhone, Microsoft Teams, Email, and Clickup to schedule and confirm completion of projects. Various other software will also be leveraged to run the business's day-to-day operations (Turno, Remotelock, etc.). This department also works closely with the Guest Support Team and the Partnerships Team to collaborate and meet company goals. Your Main Responsibilities - Navigate the task management system (currently Clickup) to manage daily priorities, execute action items, and document progress in detail. - Coordinate repairs and maintenance by selecting, vetting, and scheduling technicians, handymen, and contractors. Review work to ensure adherence to schedule, cost alignment, and quality assurance upon completion. - Communicate internally with the Partnerships and Guest Support teams regarding property repairs and maintenance to ensure Clients and Guests are updated. - Work with Guest Support to quickly troubleshoot and identify solutions to urgent guest issues. Problem-solving issues by seeking vendors, scheduling urgent repairs, performing house visits, dropping off items to guests, and performing inspections as needed. - When Client awareness and/or approval is needed on a project, follow OVR approval processes to communicate externally with clients (through email, phone, and text) to update Clients regarding the problem, determine path forward, and provide status updates back to the client. Work closely with the Partnerships team as needed. - Respond to vendors and cleaners via the OpenPhone client line and review communication threads daily to make sure no communication is missed. - Create Clickup tasks based on feedback from cleaners and the items noted by Property Care Inspectors during their house visits. - Take a more proactive role in ClickUp task management, handling responsibilities, supporting the team, calling the team on their ClickUp faults, and keeping tasks on track as an overall “ClickUp Manager” for the Sprint. - Schedule PCS Inspections and create ClickUp tasks from PCS inspection results. - Update Cleaner Feedback Docs with details regarding items found during home inspections and/or reported by guests (for cleaners to review and act on). For urgent items, contact cleaners directly to determine resolution. - Communicate directly with guests as needed regarding repairs and vendor visits to the property during their stay. - Participate in weekly meetings with the Operations team to discuss tactical and strategic initiatives to achieve quality and process improvements. - Update house resources (House Manuals, House Binders, Guest Stay Manuals, etc.) to ensure the Guest Support Team has thorough and effective resources to support guest inquiries and issues. - Fill in cross-coverage by taking incoming phone calls, making outbound calls, and responding to messages from guests who have questions or concerns. - Build and maintain business relationships and open lines of communication with other internal team members. - Meet and maintain GOLD Standard in OVR Performance Standards across 10 key areas: - Professional + Ethical Behavior - Service Excellence - Adaptability + Problem-Solving - Positivity + Fun - Accountability - Time Management - Efficiency + Productivity - Teamwork - Effective Communication - Professional Development + Innovation Qualifications - Strong attention to detail and critical thinking skills - Ability to work well under pressure in an agile, fast-paced environment - Demonstrated ability to solve problems - Excellent time management skills with the ability to change activity frequently and cope with interruptions - Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices - Professional in all forms of communication such as email, phone calls, video calls, and texts - Proven ability to be both highly responsive and reliable - Availability to work on Saturdays and Sundays, early mornings and evenings as needed - Adhere to all company policies and procedures Requirements - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port) - i5 11th Gen or higher - Windows 11 / MacOS Catalina or higher - Minimum of 8 GB RAM - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background) - Back-ups in case of power or internet provider interruptions - Good headset and webcam (preferably noise-canceling headset) Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

• Coordinate care plans for pediatric patients with medical, behavioral, and social needs • Collaborate daily with nurses, social workers, and providers to implement and monitor care plans • Serve as a primary point of contact for families, assisting with scheduling, referrals, and follow-up • Track patient progress, document interventions, and maintain accurate records in the EMR and Care Management System • Facilitate communication between internal teams and external providers, specialists, and community resources • Identify gaps in care and escalate concerns to clinical staff as appropriate • Support transitions of care (e.g., hospital discharge, specialty referrals) • Ensure compliance with care management protocols and quality standards

• Performs review of service requests for completeness of information • Collection and transfer of non-clinical data • Acquisition of structured clinical data from physicians/patients • Prepare, document and route cases in appropriate system for clinical review • Initiates call backs and correspondence to members and providers to coordinate and clarify benefits • Reviewing professional medical/claim policy related issues or claims in pending status • Acts as liaison with providers, members and Care Managers • Handles initial screening for pre-certification requests from physicians/members via incoming calls or correspondence • Assists members with finding providers, resolving problems and answering questions • Makes outbound calls to engage members in Case Management and complete health assessments • Educates members regarding preventive health activities and services • Assists members to make appointments with their PCP, specialists, and/or transportation • Review medical, dental and vision claims and address gaps in member's preventative care