• Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. • Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities. • Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate. • Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed. • Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan. • Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service. • May support performing service assessments/screenings for members and documenting the member’s care needs. • Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed. • Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards. • Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager. • Provide education on benefits and resources available. • Performs other duties as assigned. Complies with all policies and standards.

• Supports Adolescent & Young Adult Medicine clinic • Coordinates health maintenance care for various patients • Regular patient outreach via phone • Assists with panel management and data collection • Provides a range of medical assistant duties as needed • Updates health maintenance and performs daily outreach • Keeps referral log of patient communication • Follows up on empaneled patients that have recently discharged • Obtains medical records and proactively schedules appointments • Participates in process improvement cycles and implementation of new workflows

• Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs. • Maintain accurate therapist and client schedules while managing cancellations and scheduling changes. • Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations. • Maintain accurate records in scheduling and case management systems. • Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates. • Support new client onboarding by coordinating schedules following authorization approval. • Escalate scheduling conflicts, staffing gaps, and authorization issues as needed. • Generate scheduling reports and monitor scheduling trends to support operational efficiency.

Role Description We are seeking detail-oriented individuals to assist with scheduling, reservations, and itinerary coordination. In this remote role, you will help organize travel details, communicate with clients, coordinate reservations, and support the planning process from beginning to end. This flexible opportunity is ideal for individuals who enjoy organization, planning, and helping others. Training, support resources, and industry tools are available to help you build confidence and develop your skills. Qualifications - Strong organizational and communication skills - Interest in hospitality and customer experience - Ability to work independently and manage time effectively - Comfortable using booking platforms and digital tools - Reliable internet access - Authorized to work in the U.S. and 18 years of age or older Requirements - Assist clients with booking hotels, resorts, cruises, and vacation packages - Provide guidance on destinations, accommodations, and travel options - Manage booking confirmations, changes, and documentation - Ensure accuracy of reservations and client details - Deliver timely and professional client communication - Stay updated on hospitality and travel industry trends Benefits - Remote work with flexible scheduling - Training and ongoing professional support - Access to booking systems and supplier partnerships - Travel-related discounts and perks - Performance-based compensation