• Design robust software architectures • Lead projects and manage priorities in collaboration with stakeholders • Provide technical mentorship to the team and ensure the quality of deliverables

• Research, design, develop, test, and deploy software solutions for your area • Champion quality and meet quality requirements for all work, including unit test development, adherence to quality gates, and contribution to test plans • Research API and integration solutions from partner platforms • Assess and diagnose production issues, drive recommendation and resolution • Collaborate with peers and stakeholders in all aspects of Scrum and other team ceremonies • Collaborate with Development Manager and Product Manager on research, prioritization, scoping, and acceptance criteria for roadmap deliverables • Support and participate in continuous improvement efforts

• Focus on multiple areas and provide leadership to the engineering teams. • Own complete solution across its entire life cycle. • Influence and build vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise-class business applications. • Accountable for the quality, usability, and performance of the solutions. • Lead in design sessions and code reviews to elevate the quality of engineering across the organization. • Utilize programming languages like Python, C# or other object-oriented languages, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services. • Mentor more junior team members professionally to help them realize their full potential. • Consistently share best practices and improve processes within and across teams.

• Designing, developing, and maintaining the Studio software solution—a drag-and-drop flow builder and execution engine that integrates multiple channels such as voice, SMS, and chatbots with the Five9 contact center voice solution. • Software design and development, testing, and documentation across backend, frontend, and interaction management platforms to deliver end-to-end features. • Collaborate closely with product owners and designers to expand functionality and create high-quality user interfaces. • Take operational ownership for service performance and quality (including participating in on-call rotations). • Explore cutting-edge technologies and work with product teams to bring innovative ideas to market.