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Business Operations Analyst

Business AnalystBusiness AnalystFull TimeRemoteMid LevelTeam 10,001+Since 1927H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

2 days ago

Salary

$25 - $30 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Business Operations Analyst

Acosta

• Provide CRM support to users across all levels of the organization. • Assist with: - Call Entry - Account Maintenance - Opportunity Management - Objective Management - Dashboard and metric review • Manage and resolve CRM Help Desk tickets in a timely manner. • Deliver user training and develop, update, and maintain training materials. • Administer Salesforce user accounts, profiles, roles, and permission sets. • Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules. • Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience. • Generate ad hoc and recurring reports to support business needs. • Develop and maintain Salesforce reports and dashboards. • Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution. • Ensure the accuracy, integrity, and overall quality of CRM data. • Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records.

Job Requirements

  • High School Diploma/GED
  • Associate Degree
  • 2–4 years of hands-on Salesforce Administrator experience in a production environment
  • Salesforce Certified Administrator preferred (or equivalent experience)
  • Experience supporting sales teams, reporting, automation, and data integrity initiatives
  • Experience providing Salesforce user support and resolving day-to-day system issues
  • Ability to plan, prioritize and execute projects within deadlines
  • High proficiency in Microsoft Excel
  • Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
  • Working knowledge of Power BI, including dashboarding and reporting, preferred
  • Excellent written and interpersonal communication skills
  • Ability to work with cross-functional teams, including developers, to implement solutions
  • Excellent analytic and problem-solving skills
  • Industry experience within food brokerage, food manufacturing, or food distribution preferred

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