• Executar atividades técnicas com foco no planejamento, execução e operação de ambientes computacionais, de acordo com boas práticas recomendadas pelos fabricantes; • Propor soluções viáveis, buscando sempre fortalecer a relação de confiança com o cliente. • Analisar e desenvolver projetos técnicos de alta complexidade adequados às características de cada cliente; • Executar projetos técnicos de implementação de complexidade alta de soluções e instalação de equipamentos; • Analisar e diagnosticar incidentes de e problemas de alta complexidade; • Executar atividades corretivas ou de melhorias com cenários e tecnologias variados; • Documentar atividades e trabalhos realizados em clientes; • Realizar treinamentos técnicos orientados a soluções específicas dos clientes; • Atender solicitações técnicas de 3º nível originadas pelo suporte.

• Provide CRM support to users across all levels of the organization. • Assist with: - Call Entry - Account Maintenance - Opportunity Management - Objective Management - Dashboard and metric review • Manage and resolve CRM Help Desk tickets in a timely manner. • Deliver user training and develop, update, and maintain training materials. • Administer Salesforce user accounts, profiles, roles, and permission sets. • Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules. • Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience. • Generate ad hoc and recurring reports to support business needs. • Develop and maintain Salesforce reports and dashboards. • Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution. • Ensure the accuracy, integrity, and overall quality of CRM data. • Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records.

Role Description Red Pulley Technology Solutions, Inc. is seeking a Health IT Business Analyst II to support the ICE Health Service Corps (IHSC) Health Information Technology Unit (HITU) Enterprise Health IT Staffing and Professional Services Support program. This role leads the analysis, definition, and management of clinical, program, and data requirements supporting IT modernization, system enhancements, data integration, and enterprise change management across IHSC. The Business Analyst II works closely with clinical, operational, and technical stakeholders to translate complex program needs into clear functional and data requirements, while coordinating data mapping strategy with the technical team and supporting the IHSC Change Control Board's intake and prioritization process. This position follows a remote delivery model supporting IHSC/HITU, consistent with current program operations. - Location: Washington, DC Metro Area (Remote) - Clearance: Public Trust - Preliminary and Complete Fitness Determination Required - Employment Type: Full-Time - Status: Contingent Upon Contract Award Qualifications - Bachelor's degree in Health Informatics, Information Systems, Business Administration, or related field - Minimum of 8 years of relevant professional experience, including at least 5 years supporting health IT or enterprise IT systems - Demonstrated experience leading requirements gathering and analysis for complex systems and enhancements - Experience translating operational and program needs into functional requirements and specifications - Experience leading data mapping strategy, including definition of data elements, sources, and business rules - Demonstrated experience supporting EHR implementations or clinical informatics initiatives - Strong skills in coordinating cross-functional stakeholder input to support change management and system testing Requirements - Experience with EHR platforms, telehealth systems, and enterprise integration projects - IIBA CBAP or equivalent certification - HL7 or health informatics certification - Experience supporting a federal or DHS/ICE Change Control Board process Key Responsibilities - Lead requirements definition and documentation, including functional and data requirements - Define and lead data mapping strategy, coordinating with data engineers for technical implementation - Translate approved clinical and program needs into functional and data requirements to support system enhancements and changes - Coordinate stakeholder input and maintain traceability of requirements and decisions - Support system testing, impact analysis, and change management activities, including identification of risks, dependencies, and downstream impacts - Support the IHSC Change Control Board's intake of change and enhancement requests - Maintain visibility and documentation of request status and decisions Benefits - Competitive compensation aligned with experience and market conditions - 401(k) retirement plan with company matching to support long-term financial security - Comprehensive health coverage, including medical, dental, and vision insurance - Health Savings Account (HSA) and Flexible Spending Account (FSA) options - Life insurance coverage for added peace of mind - Generous paid time off (PTO) to support work-life balance - Parental leave for growing families - Professional development assistance, including training and certification support - Tuition reimbursement to encourage continued education and career advancement

Role Description Bluecore is adding an Asset Management Analyst to sit in the intersection of Operations and the Investment team. This role offers direct exposure to all aspects of the investment lifecycle, working closely with senior leadership. Our Asset Management Analyst will support budgeting, underwriting analysis, and operational performance monitoring across our multifamily portfolio. This role is responsible for ensuring that asset-level operating performance is measured against underwriting assumptions and annual budgets — and for explaining why it diverges when it does. This is a high-visibility seat with direct exposure to portfolio leadership and a strong pathway into asset management or acquisitions. Key Responsibilities - Asset Management - Prepare monthly and quarterly variance-to-budget analyses, decomposing variances into operational drivers (occupancy, lease trade-outs, renewals, controllable expenses), market conditions (rent trends, concessions, supply), and comparable property performance. - Maintain and enhance market comp sets; track submarket rent, occupancy, and concession data to contextualize asset performance. - Partner with Property Management to identify performance gaps, validate budget assumptions, and track corrective action plans. - Build and maintain Excel models and reporting tools for budget-vs-actual tracking, trend analysis, and portfolio rollups. - Extract and analyze property management system data (Yardi or similar) to support recurring reporting and ad hoc analysis. - Acquisitions & Underwriting - Build and maintain detailed financial models for multifamily acquisitions and development projects. - Analyze rent rolls, T-12s, budgets, and market data to reforecast portfolio performance. - Support investment reporting materials, including memos, return analysis, and scenario modeling. - Assist in due diligence processes, including review of third-party reports and financial data. - Budgeting - Support the annual budgeting process: build, model, and stress-test property-level operating budgets in partnership with Asset Management and Property Management. - Portfolio Monitoring & Investor Reporting - Prepare monthly and quarterly portfolio reporting materials for internal and investor use. - Perform variance analysis against underwriting and reforecast projections. - Support cash flow forecasting and performance tracking across investments. - Investment Memos & Special Situations - Assist in evaluating underperforming or complex investments, including restructurings and workout scenarios. - Prepare analytical memos with clear recommendations for senior leadership. - Conduct ad hoc analyses on strategic initiatives, capital events, and portfolio decisions. - AI & Process Optimization - Leverage AI tools (e.g., Claude, ChatGPT, Excel integrations) to streamline underwriting, reporting, and workflows. - Help develop and refine internal processes to improve efficiency and scalability. - Identify opportunities to automate recurring analyses and enhance data quality. Qualifications - Bachelor's Degree in Finance, Economics, Accounting, Business or related field. - 1-4 years of experience in multifamily or commercial real estate — asset management, property accounting, acquisitions, FP&A, or valuation/appraisal backgrounds all considered. - Strong financial modeling skills in Excel (ability to build and audit models). - Familiarity with multifamily operating statements and key metrics (NOI, economic occupancy, trade-outs, expense ratios). - Proficient in PowerPoint and have experience preparing investment materials. - Strong analytical skills with experience working with large datasets (rent rolls, T-12s, budgets). Preferred Requirements - At least one year of experience with multifamily underwriting and development projects. - Experience with construction budgets, draw processes, and cost tracking. - Exposure to AI tools or interest in applying technology to investment workflows. - Experience with Yardi, RealPage, Entrata, or comparable property management systems. Benefits - Competitive Salary - The salary for this position will be determined based on the candidate's total relevant experience. - Performance Bonuses - Our corporate team participates in performance-based bonuses. - Paid Time Off - Unlimited DTO starting upon hire. - Mentorship - Work with an experienced team of multifamily investment professionals. - Holiday Pay - 10 full paid holidays. - Paid Volunteer Hours - 8 hours of paid volunteer time you can use throughout the year. - Housing Discounts - 25% off rent available for all employees off any unit. - Comprehensive Insurance Benefits - Medical PPO, HDHP, FSA, HSA with employer match, Dental, Vision, STD, & LTD. - Retirement Plan - 401K with a 25% company match up to 6%. - Travel & Personal Discounts - Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount). - Certification Reimbursement - Full reimbursement for approved industry related certifications, including CAM, CPO, EPA, and more! - Tech Forward & Transparent Culture - Innovative internal software to make your job easier! - Cultural Appeal - We run on transparency and healthy debate (No Fear of Conflict); you are encouraged to appeal and share what is not working well. Your voice truly matters!