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Security Incident Responder, Japanese Speaking

Security EngineerSecurity EngineerOtherRemoteSeniorTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

106 days ago

Salary

$53.6K - $96.4K / year

Seniority

Senior

Bachelor DegreeEnglishJapaneseDNS

Job Description

Security Incident Responder, Japanese Speaking

Akamai Technologies

• Being the first line availability for customer to respond to issues for their managed security services • Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system • Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams • Following workflow procedures of an operations center in a large global environment

Job Requirements

  • Have a Bachelor's Degree and/or equivalent experience.
  • Be fluent in English and Japanese (Mandarin is a plus)
  • Have experience in a Customer Support role or similar
  • Demonstrate an ability to analyze, prioritize and escalate customer security attacks and engage with appropriate internal stakeholders
  • Have basic knowledge of how the internet works, including DNS, HTTP, Suite of IP Protocols
  • Have passion and ability to learn new tools and technologies and problem solve
  • Be able to work the following shift: Wednesday: 2:00 pm-7:30 ET and Thursday-Saturday: 7:30 am to 7:30 pm ET

Benefits

  • Healthcare
  • 401K savings plan
  • Company holidays
  • Vacation (in the form of PTO)
  • Sick time
  • Family friendly benefits including parental leave
  • Employee assistance program with a focus on mental and financial wellness

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