Role Description The Remote Office Assistant will provide phone-based and administrative support to Special Touch Home Care's office team. The ideal candidate will be comfortable handling incoming calls, documenting information accurately, assisting with scheduling and administrative coordination, and communicating professionally with patients, caregivers, clients, staff, and management. This role requires strong communication skills in both English and Russian, excellent attention to detail, and the ability to work independently while remaining responsive and connected to the team throughout the day. Job Duties - Answer and manage incoming calls from patients, caregivers, clients, and staff - Provide professional communication and support in both English and Russian - Document calls, messages, and interactions accurately and promptly - Assist with scheduling support and administrative coordination - Complete reports, data entry, and other office-related tasks - Communicate effectively with management and team members - Handle time-sensitive matters with professionalism, discretion, and attention to detail - Follow company procedures and maintain organized records - Support daily operational needs as assigned Qualifications - Fluent English, spoken and written - Fluent Russian, spoken and written - Strong communication and customer service skills - Professional phone etiquette - Excellent organizational and multitasking abilities - Strong computer skills and ability to learn new systems quickly - Reliable high-speed internet connection - Ability to work independently and manage responsibilities effectively - Dependable, responsive, and available during scheduled working hours Preferred Qualifications - Experience in customer service, administrative support, call center operations, healthcare coordination, interpretation, or translation - Experience working remotely - Experience supporting U.S.-based businesses - Spanish language skills are a plus Schedule - Monday through Friday - 9:00 AM – 5:00 PM Eastern Time / New York Time - Approximately 35–40 hours per week Compensation & Growth - $12 USD per hour - 18,000 ARS per hour - Weekly payments - Long-term opportunity - Potential for increased responsibilities and compensation based on performance and tenure Engagement Type - Independent Contractor Language Requirements - English required - Russian required - Spanish preferred

• Greeting patients with a friendly and professional demeanor. • Managing appointment schedules and coordinating bookings. • Assisting patients with paperwork and payments. • Answering phone calls and addressing patient inquiries. • Collaborating with radiologists, technologists, and other healthcare staff to ensure efficient workflow. • Maintaining accurate records and managing the center’s database systems. • Helping maintain a clean, welcoming environment in the reception area. • Scheduling appointments for the broader operations team. • Order entry • Schedule patients (excluding Express MRI) • Handle incoming emails • Restore/retrieve imaging as needed • Confirm appointments with patients • Provide imaging center updates • Support day-to-day market operations • Assist with BPO coordination and oversight to help ensure workflows are running efficiently • Deliver fast, responsive customer service across our patients providers and attorneys • Update patient information in our Product across assigned buckets with attention to detail and speed.

- Receive and log all incoming referrals via phone, fax, email, and referral portals in the intake tracking system accurately and in real time - Conduct initial eligibility screenings to verify insurance coverage, benefit levels, and ABA service authorization requirements - Gather and organize all required intake documentation from families and referring providers, including diagnostic evaluations, prescription letters, and consent forms - Communicate referral receipt and next-step instructions to families promptly and professionally - Escalate complex or high-priority referrals to the Lead Intake Specialist as appropriate **Authorization Support ** - Assist in the preparation and submission of prior authorization requests for ABA services to Medicaid, managed care organizations, and commercial insurance payers - Follow up on pending authorization submissions and document status updates in the tracking system - Coordinate with clinical staff (BCBAs / LBAs) to collect required clinical documentation in support of authorization requests - Flag cases that may require Single Case Agreement (SCA) processing and refer them to the Lead Intake Specialist or SCA Specialist - Monitor approaching authorization expiration dates and initiate re-authorization outreach under the direction of the Lead Intake Specialist **Family & Referral Source Communication** - Contact families in a timely manner upon referral receipt to explain the intake process, collect required information, and address general inquiries - Provide empathetic and professional communication throughout the enrollment process, recognizing that families are often navigating a complex and unfamiliar system - Respond to inbound inquiries from families, pediatricians, schools, and other referral sources regarding intake status, required documents, and next steps - Ensure families are informed of any delays, documentation gaps, or payer-related requirements affecting their enrollment timeline **Documentation & Data Integrity ** - Maintain accurate, complete, and up-to-date records for all referrals and active intake cases in the designated tracking system - Ensure all intake files meet documentation standards required by payers, regulatory bodies - Conduct routine audits of assigned intake cases to identify missing documents, outstanding items, or stalled pipeline stages - Generate status reports on assigned caseload as requested by the Lead Intake Specialist or Director of Operations **Cross-Functional Coordination ** - Collaborate with the billing, clinical, and scheduling teams to ensure seamless handoff from intake authorization to active service delivery - Participate in intake team huddles, pipeline reviews, and cross-departmental coordination meetings as directed - Support the Lead Intake Specialist with special intake projects, payer-specific workflows, or capacity-driven assignments as needed - Adhere to all HIPAA regulations and confidentiality policies when handling client records and communications

Role Description Are you a dynamic leader with a passion for retail management? Join our team as a Bilingual Retail District Manager (Goya) and take charge of managing and developing a group of Retail Coverage Merchandisers and Lead Merchandisers. In this role, you will represent our company, clients, and customers by effectively supervising and managing RCM work, ensuring superior in-store results in assigned territories or stores. Qualifications - Bilingual proficiency - Experience in retail management - Strong leadership skills - Ability to manage and develop teams Requirements - Supervise and manage RCM work - Ensure superior in-store results - Manage assigned territories or stores Benefits - Supportive and collaborative environment - Recognition of everyday wins - Prioritized work-life balance - Commitment to diversity and inclusion - Growth opportunities for team members