• Own requirements gathering and workflow design across the agency's operational stack, including project management, financial, CRM, HR, and data infrastructure systems • Map where manual steps, data handoffs, and system gaps create risk or overhead, and design solutions that address the root cause rather than the symptoms • Partner with Finance, Resourcing, Delivery, HR, and Technology leads to translate operational pain into structured problem statements and scoped plans • Design and build agentic workflows and automations using tools including Claude, n8n, Airtable, Python scripting, and AI-native tooling • Develop and maintain integrations across internal platforms, reducing manual data relay and reporting overhead across finance, HR, delivery, and pipeline functions to support the goal of eliminating manual steps entirely, not just reducing them • Build lightweight internal agents that surface anomalies, generate narrative summaries, and flag risks from financial, project, and operational data • Contribute to the AI accelerator portfolio: support scoping, testing, and rollout of internal tools  • Support development of a centralized data lake and BI layer that ingests from project management, financial, CRM, and HR systems into a single source of truth • Translate stakeholder reporting needs into clean data requirements, a shared data dictionary, and scalable dashboard logic for Finance, Resourcing, and Delivery • Contribute to forward-looking operational intelligence: capacity forecasts, margin signals, delivery health, and pipeline trends that inform decisions before they are made, not after • Support Ops Strat & BI leadership in the initial building of business cases for operational investments: define the problem, size the opportunity, and make the ROI argument with precision • Communicate plans and progress to stakeholders across levels, from Delivery to Finance, Ops, and executive leadership • Produce clear documentation, process decks, and implementation briefs that hold up under scrutiny and do not require a meeting to explain

Title: Sr.340B-BI Pharmacy Analyst-Remote-Full-Time Location: United States Job Description: Regular - Exempt - Full-time - Standard Hours 37.5 Description Job Summary: Erlanger's 340B team oversees four entities, numerous child sites, and an expansive contract pharmacy relationship within the program. The Sr Pharmacy 340B-BI Analyst will support Pharmacy leadership in evaluating the program's strategic growth, financial impacts with institutional and manufacturer changes, contract pharmacy relationships, and compliance monitoring. This role will involve data reporting, analyzing audit/financial trends, and assessment for resolutions or program optimization. Priorities will also lie in overall maintenance of split billing system data and providing 340B compliance report outs to Pharmacy administration and Oversight Committee. Candidate should be proficient in Excel, Word, and PowerPoint to help carry out daily functions within the team. Software management will include the split billing system, multiple contract pharmacy platforms, and hospital electronic health record system. A team member with great communication skills, collaboration, and most importantly willingness to learn and teach others will be a great fit for this this role. Education: Required: Bachelor's Degree OR Associate's Degree AND (2) years of experience in pharmacy/healthcare/finance CPhT (Certified Pharmacy Technician), if not certified, to be certified within 6 months of employment 340B Advanced Operations Certificate Experience: Required: One (1) year of experience in pharmacy, healthcare, or financial field Intermediate skill level in Microsoft Office (Excel, Word, PowerPoint) Minimum (1) year experience in pharmacy 340B Experience in Electronic Health Record Position Requirement(s): License/Certification/Registration Required: Nationally Certified Pharmacy Technician, Active Certified Pharmacy Technician and must have or the ability to obtain Tennessee State Pharmacy License within 6 months of employment. Pharmacy technician licensure in the state of TN- Pharmacy Technician Certification Board (PTCB) certification. Department Position Summary: In general, Sr Pharmacy 340B-BI Analyst is responsible for collecting various patient and medication use data from the hospital's electronic medical record system to audit appropriate documentation and medication usage. The Sr Pharmacy 340B-BI Analyst works to resolve possible dosing errors, administration/documentation errors, and charging/systematic errors within pharmacy encounters. They must be functional in data entry, report set up, and various data analysis tasks. Analyst will need to navigate within multiple contract pharmacy platforms, EMR, and wholesaler portals. Effective time management and computer literacy is highly important. Adherence to and familiarity with control and safety concepts as outlined in policies, state laws, and JCAHO/DNV Standards for the Department of Pharmacy. All functions must be performed using excellent customer relation skills. Contacts nursing staff and or physicians as needed regarding questions or to obtain information as requested by Pharmacy leadership. Use reference material to obtain drug information and verifies collection and analysis of data as required. Review procurement trends, compliance, and troubleshoots as necessary. Appropriately informs the department of any activities which impact the department or the provision of pharmaceutical care. Complies with administrative and department dress codes. Assists in setting goals and direction for the Department. Pursues cross training and willingly works in various aspects of pharmacy services at any time. Assesses the environment for safety and cleanliness and takes corrective action as necessary. Attends all mandatory full staff meetings. Actively assists in the training and education of other analysts and staff. Complies with Departmental Policies and procedures. Specifically, the Sr Pharmacy 340B-BI Analyst will work with Pharmacy leadership to monitor overall compliance of the 340B program, communicate auditing trends and risks, educate procurement specialists on 340B compliance, collaborate with Revenue Integrity and eChart teams on pharmacy related updates, and other associated duties as outlined by pharmacy administration. The Sr Pharmacy 340B-BI Analyst should have demonstrated proficiency in Excel, PowerPoint, Word and data mining. A capable candidate would be able to work independently with little supervision and still produce quality, accurate work. Adaptability and willingness to learn and teach others are essential traits for this role.

• Design and partner with engineering to deliver high-performance tables, dynamic views, and data pipelines, ensuring optimal query performance and scalability for Fulfillment Data Consumers. • Develop sophisticated, "at-a-glance" visualizations in Looker that translate trends and efficiencies into actionable insights. • Leverage Snowflake Cortex to deploy LLM-powered functions or predictive forecasting directly within our data platform. • Analyze complex data to optimize fulfillment metrics, propose changes to our planning strategies, or help our fulfillment centers run more optimally. • Provide leadership oversight to ensure that—across all the programs we're working on throughout VCS and with our cross-functional stakeholders—we prioritize our work and resources effectively, measure impact, and deliver results. • Act as a consultant to leaders across Product Management, Sales, Finance, Systems Integrations, and others, transforming vague business questions into rigorous analytical frameworks and developing mutually beneficial working relationships.

• Oversee daily business intelligence operations and analytics service delivery • Guide a team of ETL developers for accurate, secure, and scalable data solutions • Implement and enforce security and compliance controls • Manage vendor relationships and evaluate solutions • Develop and manage budgets and forecasts