• Own the strategy and roadmap for the core ROI platform • Partner closely with engineering, operations, design, and product leaders • Ensure that the ROI platform is performant, resilient, observable, and available • Own key platform health outcomes including application uptime and reliability of integrations • Create and socialize a clear ROI platform strategy and roadmap • Prioritize platform investments that unlock high-impact work • Define success metrics for platform performance • Ship meaningful improvements to platform reliability and core user experiences • Establish strong stakeholder communication practices

• Develop deep expertise in Bamboo Health's Controlled Substance products, data assets, reporting solutions, customer workflows, and regulatory landscape. • Analyze complex datasets using SQL, Tableau, and other analytical tools to identify trends, customer needs, risks, and product opportunities. • Lead the discovery, prioritization, requirements definition, and delivery of reporting and data product enhancements from concept through adoption. • Partner with customers and customer-facing teams to understand needs, manage expectations, communicate tradeoffs, and distinguish between defects, enhancements, and future opportunities. • Collaborate with Product, Engineering, Analytics, Data Engineering, Architecture, and Customer Success teams to deliver scalable, customer-focused solutions. • Translate customer feedback, business needs, regulatory requirements, and data insights into clear product requirements, user stories, acceptance criteria, and success metrics. • Support roadmap decisions by evaluating customer impact, regulatory requirements, technical feasibility, operational considerations, and business value. • Contribute to data governance, reporting, metadata, and AI-enabled product initiatives that improve customer value and operational efficiency. • Support user acceptance testing (UAT), product documentation, data definitions, and customer-facing enablement materials. • Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing). • Identify repetitive tasks and partner with team leads to implement scalable automation solutions.

• Own the product backlog and keep priorities clear, current, and actionable • Facilitate Agile ceremonies: backlog grooming, sprint planning, stand-ups, and retrospectives • Track progress against goals, communicating updates clearly to stakeholders • Oversee testing and validation to ensure features meet acceptance criteria • Collaborate with UX/UI designers to align user experience with business intent • Document, analyze, and iterate based on user feedback and performance metrics

• Define and launch a unified merchant experience platform • Own merchant onboarding and self-service experiences • Ship AI-powered agents and workflows • Own permissions, entitlements, and shared services • Break big problems into small releases and iterate based on feedback • Partner across product teams to drive adoption