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CommandLink

#1 Global Platform To Simplify & Scale Your Telco, ISP, Network, Phone, & Security Stack.

Technical Implementation Lead

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$140K - $180K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishFirewalls

Job Description

Technical Implementation Lead

CommandLink

• Own enterprise customer implementations from kickoff through full platform adoption, with deployment speed and quality as your primary success metric • Configure and deploy monitoring, alerting, and automation policies directly within customer environments • Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency rather than surface-level familiarity • Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision • Script and automate implementation workflows and integrations to reduce manual lift and speed time to value • Act as the technical translator between customers and CommandLink's product team, listening to requests, validating what's technically feasible, and channeling that feedback into product improvements • Build and continuously refine a repeatable implementation playbook that can scale across the customer base • Provide occasional technical support on sales calls when deep infrastructure expertise is needed to move a deal forward, without owning a sales quota • Partner with solutions engineering and product teams to ensure implementation feedback shapes future platform direction • Take on additional responsibilities and projects as needed to support the success of the team and organization

Job Requirements

  • 3 years minimum, 5+ years preferred, in a hands-on technical role at an MSP or as a corporate IT administrator
  • Direct, practical experience with scripting, server administration, and network deployment, including firewalls
  • Real hands-on experience with monitoring and RMM platforms
  • Demonstrated ability to configure, troubleshoot, and resolve technical issues independently rather than escalating them
  • Strong communication skills with the ability to translate technical detail for both customers and internal product teams
  • Comfort working across security, network, and alerting concepts fluently enough that customers trust you as a technical authority.

Benefits

  • Generous Medical, Dental, and Vision coverage for full-time employees
  • Flexible time off
  • 401k to help you save for the future
  • Fun events at cool locations
  • Free DoorDash lunches on Fridays
  • Employee referral bonuses to encourage the addition of great new people to the team

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