Role Description Ready to take ownership of a critical platform that powers real estate transactions? Join a collaborative, fast-paced environment where your expertise will directly impact operational efficiency, user experience, and compliance. This fully remote opportunity allows you to shape workflows, support teams, and drive continuous improvement across a widely used closing platform. Qualifications - 3+ years of hands-on experience as a system administrator or power user within a real estate closing or title/escrow platform - Strong technical aptitude with the ability to understand data structures and map complex workflows - Experience configuring software platforms, including permissions, templates, and integrations - Excellent communication skills, with the ability to translate technical concepts for diverse audiences - Detail-oriented mindset with a focus on compliance, accuracy, and continuous improvement Requirements - Act as the primary point of contact for platform-related questions, support, and ongoing enhancements - Configure and maintain workflows, transaction stages, and document templates to align with business needs and regulatory requirements - Partner with internal teams to optimize processes, streamline operations, and improve user adoption - Support end users by troubleshooting issues, delivering training, and creating clear documentation (guides, runbooks, and resources) - Oversee user roles, permissions, and data security to ensure sensitive information is protected - Collaborate with cross-functional teams to identify system limitations and recommend scalable solutions Benefits - Compensation: $80,000 – $90,000 (Administrator level) - Compensation: $60,000 – $70,000 (Super User level) - Employment Type: Direct hire - Work Schedule: Standard business hours Nice to Have - Experience supporting software integrations or system implementations - Background in training or supporting end users in a regulated environment

Role Description The Kindred team is at the heart of our cooperative, bringing our values to life every day. More than financial professionals, we are trusted partners who care deeply about our members and our communities. With integrity, stewardship, and compassion, we help ensure every member’s experience feels welcoming and grounded in purpose. We are currently recruiting a Manager, Investment Administration and Support to join our Investment Support team on a 16-month contract. Reporting to the Director, Wealth, you will lead a highly skilled team responsible for delivering centralized investment and estate administration services across Kindred. Your focus will be creating an engaged, high-performing team while leading process improvements, strengthening partnerships across the organization, and ensuring exceptional service for our members and internal teams. Key responsibilities: - Lead, coach and develop a high-performing Investment Support team, creating an environment of trust, collaboration, continuous learning and exceptional service. - Oversee the regular operations of the team, including but not limited to: - Estate administration - Centralized administration for registered and non-registered investments - Group RSP plans - Kindred Investment Shares - Monthly and year-end tax reporting - Internal support - Plan, prioritize and lead departmental initiatives relating to process improvement, digitization, development of workflows, and other initiatives. - Collaborate cross functionally to support ongoing operations and future growth, partnering to create joint solutions that serve the wider needs of Kindred. Qualifications - Leadership experience in financial services, wealth management, banking, or a related operational environment. - Experience leading teams through change, process improvements or operational initiatives. - Experience within wealth management, investment administration or estate administration is ideal. - Strong collaboration, communication and relationship-building skills. - Demonstrated ability to coach, develop and engage employees. Requirements - You're a collaborative leader who enjoys helping people succeed. - You create an environment built on trust, accountability, and teamwork. - You thrive on improving processes and finding better ways of serving both members and team members. - While experience in investment administration is certainly valuable, we're equally interested in leaders who have successfully led operational or service teams, embraced change, and built strong partnerships across an organization. - If you're curious, adaptable, and enjoy learning, we'll support you in building the specialized investment knowledge needed to succeed. Benefits - Starting salary $74,500 - $93,000 - Performance based target incentives (8%), tied to individual, team and organizational results - Employer paid group benefits plan with no waiting period - 4 weeks of vacation and generous paid time off provisions - Career growth opportunities, training & development support - Comprehensive staff benefits on financial products & services

Role Description The Application Administrator’s role is to work with the business application owner to administer, maintain and support 3rd party applications. Examples of enterprise applications this team supports and works with end users include Jira and GoAnywhere but there are approximately 6 applications that are supported. - Maintain and resolve basic issues pertaining to 3rd party applications - Resolve first level support issues and escalate to second and third level as needed - Provide 3rd party application monitoring and perform routine health checks - Share on-call responsibilities for supported 3rd party applications - Record, track, and document help desk requests and resolution steps - Develop and maintain basic documentation for supported 3rd party applications - Provide end user training for 3rd party applications (standard functionality) - Crosstrain on primary applications within the team - Perform and participate in 3rd party application upgrades - Assist with tasks on projects Benefits - Full-time remote work with flexibility and trust - Competitive base salary and annual bonus program - Generous PTO, floating holidays, and volunteer time off - 401(k) with 100% employer match for the first 6% (pre-tax or Roth) - Comprehensive health benefits and disability coverage - Profit sharing with discretionary contributions - HSA, FSA, and dependent care accounts - A culture built on collaboration, learning, and balance Company Description At NorthWinds Technology Solutions®, we’re a trusted SaaS and IT services provider leading innovation in the dental insurance industry, proudly serving Delta Dental partners nationwide. Our modern, cloud-delivered platform supports over 10 million covered lives, helping millions of customers effortlessly access and manage their dental and ancillary insurance products. Backed by the strength of three major Delta Dental companies, NorthWinds offers the best of both worlds — the stability of an established enterprise and the energy and agility of a modern software organization.

• Act as the primary point of contact for platform-related questions, support, and ongoing enhancements • Configure and maintain workflows, transaction stages, and document templates to align with business needs and regulatory requirements • Partner with internal teams to optimize processes, streamline operations, and improve user adoption • Support end users by troubleshooting issues, delivering training, and creating clear documentation (guides, runbooks, and resources) • Oversee user roles, permissions, and data security to ensure sensitive information is protected • Collaborate with cross-functional teams to identify system limitations and recommend scalable solutions