Role Description The Course Success Team Fellow is responsible for assisting the Course Success Team with the implementation of college-in-high school courses, including course evaluation, course communication, as well as semester-based student engagement planning. The ideal candidate will be self-motivated, mission-aligned, and driven to support key projects that ensure high-quality course implementation and robust student engagement across our portfolio for college courses. By the end of the fellowship, the Course Success Team Fellow will have completed key course delivery support tasks and developed student experience resources and event materials to enhance engagement and outcomes. This is an excellent opportunity for someone interested in education equity, program management, and communications. This role requires 15-30 hours per week and reports to the Director of Course Success and Operations. Qualifications - Proven ability to manage multiple projects and deadlines simultaneously - Exceptionally organized with strong attention to detail - Excellent verbal/written communication and interpersonal skills - Proficient with Google Workspace, Canva (or similar design platforms), learning management systems, such as Canvas, and Salesforce - Self-starter who thrives in both independent and collaborative work environments - Preferred prior experience with NEON or similar nonprofits - Exceptional presentation design skills with the ability to transform existing content into clear, engaging slide decks - Comfortable completing repetitive, detail-oriented work with a high degree of accuracy - Ability to follow established processes while identifying opportunities to improve efficiency - A deep, personal commitment to advancing educational equity and supporting students from underserved backgrounds - Passion for expanding opportunities and addressing the systemic challenges that exist in Title I schools Requirements - Assist the Course Success Team with progress monitoring and data management to ensure courses are running smoothly - Support the evaluation of course health to determine when implementation adjustments are needed (clarifying an assignment, changing the settings of a quiz, building more TF resources for support, etc.) - Support recurring operational workflows by completing administrative and production tasks accurately and on time - Execute high-volume operational tasks that require exceptional attention to detail and follow-through - Join weekly org-wide meeting, typically on Mondays at 11:00 AM ET, to learn more about org-wide updates, engage in team building activities, and share occasional updates on projects - Join weekly team meetings with the Course Success Team, typically on Mondays at 2:00 PM ET, to support ideating, documentation, follow-up and next steps - Brainstorm and develop additional student support strategies, by course, to improve course outcomes (e.g. worksheets, quizlets, “how-to” guides) - Design visually engaging presentation decks for course events, flyers, and meeting decks - Ensure all student-facing materials align with organizational branding and design standards Benefits - Compensation range of $18 per hour to $25 per hour, depending on experience - 100% remote work environment How to Apply To be considered for this position, please submit a resume and cover letter on our website. This is a competitive and active national search. You will be notified promptly if you are being considered for this position. Thank you for your interest in propelling opportunities!

Role Description We are looking for motivated, service-oriented individuals to join our remote team as Customer Success Coordinators. In this role, you'll focus on supporting clients, coordinating services, and ensuring a positive, seamless experience throughout the entire process. This position is ideal for individuals who enjoy helping others, staying organized, and providing consistent, high-quality customer service. - Act as a primary support contact for clients throughout their service experience - Communicate with clients to understand needs, preferences, and timelines - Coordinate service details, reservations, schedules, and confirmations - Prepare and share client-facing documentation and summaries - Manage updates, changes, and adjustments efficiently and professionally - Collaborate with internal teams and external partners to ensure smooth coordination - Maintain accurate client records and organized documentation - Provide timely, solution-oriented responses to client inquiries Qualifications - 18 years of age or older - United States or Mexico residency (preferred) - Reliable computer and high-speed internet access - Professional communication skills - Self-motivated and dependable Requirements - Customer service and client relationship support - Strong written and verbal communication - Organization and attention to detail - Multitasking and time management - Problem-solving and adaptability - Ability to work independently in a remote environment Benefits - Comprehensive training and onboarding - Flexible scheduling (part-time or full-time) - Fully remote work environment - Opportunities for growth and advancement - Supportive team culture

• Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels. • Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings. • Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders. • Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment. • Collaborate on adoption and expansion initiatives to drive customer success. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value. • Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.

• Ser el dueño de la relación técnica con los clientes: desde el primer contacto hasta que su integración esté en producción y creciendo. • Guiar a los merchants durante el onboarding técnico, asegurando una experiencia de integración vía API clara, rápida y sin fricción. • Analizar los requerimientos técnicos y de negocio de cada cliente y proponer la solución más adecuada dentro de la plataforma Monato. • Monitorear el progreso de cada integración y actuar proactivamente ante cualquier bloqueo o riesgo de retraso. • Colaborar con los equipos de Producto y Desarrollo para escalar bugs, proponer mejoras y, en casos específicos, impulsar customizaciones para clientes estratégicos. • Liderar el soporte técnico tras el lanzamiento de nuevos productos, garantizando que el equipo esté capacitado y listo. • Mantener documentación técnica actualizada y crear materiales de referencia (guías, ejemplos, FAQs) que reduzcan la fricción de integración. • Gestionar las expectativas del cliente con honestidad y proactividad, asegurando su satisfacción en todo momento.