Role Description Mattermost is hiring a GRC Manager to own and modernize our governance, risk, and compliance program across both federal and commercial markets. This is a program-ownership role for someone who brings a modern, engineering-led approach to compliance — harnessing GRC engineering and AI to reduce manual effort and scale our programs. You will own Mattermost's compliance posture end to end, accountable for our federal readiness and commercial certifications, and you will modernize how we run them: automated, continuously monitored, and AI-native. You will do the hands-on compliance work while coordinating across internal stakeholders in engineering, infrastructure, and IT who implement controls, the external auditors who assess them, and the customers whose trust rests on the outcome. As the program scales, you will grow and lead the team behind it. What You'll Do - Own and modernize Mattermost's compliance programs across federal and commercial markets - Lead readiness, certification, and surveillance cycles across both programs - Operate the risk management program end to end — from identification and assessment through treatment and acceptance - Own the third-party and vendor risk management program, including security assessments and supply chain risk - Apply GRC engineering and automation to replace manual evidence collection with continuous controls monitoring - Build AI-native workflows to accelerate and improve the quality of recurring compliance work - Maintain the control library, system security plans, POA&Ms, and policies - Coordinate external audits from scoping through remediation - Accelerate deal cycles by owning customer security questionnaires, trust center content, and reusable compliance artifacts - Grow and lead the GRC team as the program scales Qualifications - Bachelor's degree in computer science, information security, or related field — or significant professional GRC and compliance experience - Proven senior-level experience in governance, risk, and compliance, security compliance, or IT audit, including direct ownership of a certification or authorization program - Experience with U.S. Federal standards including CMMC and NIST series (800-171 / 800-53) - Experience with ISO 27001 and SOC 2 Type II - Experience operating a formal risk management program - Experience running a third-party and vendor risk management program - Experience owning customer-facing security assurance, including security questionnaires and trust center content - Working knowledge of security controls for cloud environments (AWS, GCP, and/or Azure) - Excellent written and verbal communication skills Nice to Have - Professional GRC certifications such as CISA, CRISC, CISM, CISSP, or CIPP - Experience working with AI platforms such as Claude, OpenAI, or Gemini - Experience with compliance automation tooling such as Vanta or Drata, and continuous controls monitoring - Direct experience applying AI or LLM-based workflows to GRC tasks - Proficiency in no-code automation or scripting languages - Past success in critical infrastructure industries including defense, cybersecurity, communications, or manufacturing How Success Is Measured - CMMC Level 2 gap assessment and readiness roadmap delivered within first 90 days - SOC 2 Type II and ISO 27001 audit cycles completed on time without slippage - Manual evidence collection replaced with automated, continuously monitored controls - Customer security questionnaires and trust center content maintained to unblock deal cycles - GRC team grown and operating as a scalable, program-driven function Benefits - Mission-driven work: Your contributions directly support the organizations and missions that depend on secure, reliable collaboration - Remote-first culture: Work from anywhere with a globally distributed, high-trust team built for autonomy and ownership - Open source at the core: Be part of a vibrant developer community shaping the future of secure collaboration - AI-forward environment: We actively adopt and build AI-enabled workflows — you'll work with and on cutting-edge tooling - Unique scope: Own the compliance program end to end across both federal and commercial markets at a high-growth Series B company Compensation Mattermost takes a market-based approach to pay. Actual compensation may vary based on location, skills, experience, qualifications, and market conditions. Target Salary Range: $139,254-$168,318 U.S. Eligibility & Compliance This role requires U.S. citizenship. Candidates must be located in the United States and eligible to obtain and maintain a U.S. government security clearance. EEO Statement Mattermost is an EEO Employer, we are a remote-first, open-source company. We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time. Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics. If you require accommodations during the interview process, please let us know—we’re happy to assist.

Role Description Contactar a los clientes de otros operadores para ofrecerles portabilidad Movistar con mejores beneficios y promociones. Qualifications - Contar con Secundaria completa, estudios concluidos o truncos. - Experiencia en ventas intangibles y/o call center mínima de 6 meses (banca call, venta de seguros, portabilidad experiencia comprobada). - Disponibilidad de capacitarte y trabajar de manera remota. - Contar con PC o LAPTOP e INTERNET CABLEADO (desde router a la PC NO WIFI) >= 50MBPS. - Contar con memoria RAM 8GB en adelante. - Procesador en las siguientes versiones: Core i3, i5, i7 o i9; Ryzen 3, 5, 7 o 9. - Disco duro o sólido de 240 GB. - Sistema operativo 10 o 11. Requirements - Escoge tu horario: 45hrs semanales. - LUNES a SABADO de 09:00am a 05:30pm DSCO: DOM y feriados. - LUNES a VIERNES de 09:00am a 19:00pm DSCO: SAB y DOM, FERIADOS. - Sueldo s/1130 mensual + bono de destaque (sujeto a ventas y presentismo). - Nivel 1: s/870 soles (14 portas por semana). - Nivel 2: s/670 soles (12 portas por semana). - Nivel 3: s/370 soles (10 portas por semana). - Ingreso a planilla completa con todos los beneficios de ley. - Constante aprendizaje y acompañamiento en todo tu proceso con nosotros. - Capacitaciones pagadas - 7 días (25 soles por día). - Ingreso directo FIRMA CONTRATO 6/07. - OFERTA VALIDA A NIVEL NACIONAL. - Ingreso inmediato. - Línea de carrera. - Descuentos especiales en formación, artículos para el hogar, y otros rubros. - Sistema de Reconocimiento. Benefits - Capacitaciones pagadas - 7 días (25 soles por día). - Ingreso a planilla completa con todos los beneficios de ley. - Línea de carrera. - Descuentos especiales en formación, artículos para el hogar, y otros rubros. - Sistema de Reconocimiento.

• Active communications through periodic face to face business reviews with customers and to identify further short and long term opportunities to strengthen the partnerships. • To identify and assess the customer’s critical needs and manage those requirements in collaboration with our internal teams. • Identifying and developing new target accounts. • Identifying new distribution partners. • Owning the global supply contracts and keeping track of all contractual obligations. • Working closely with the Technical & Marketing departments on the launch of new products. • Clarify and communicate all customer expectations and requirements including but not limited to: timing schedules, engineering requirements, pricing, quality and delivery. • Facilitate regular meetings with the Customer to eliminate roadblocks and ensure all program deliverables are being met on time and within budget. • Meet with internal and external stakeholders on a regular basis to ensure all program deliverables are being met on time and within budget. • Develop and maintain time lines to meet all customer expectations and deliverables. • Maintain master program timing schedule. • Coordinate execution of customer requirement with all internal departments at minimum expense. • Develop and manage supply chain partners to ensure quality, delivery & cost targets. • Financial reporting (plan vs. actual or investment, production prices, manufacturing plan). • Maintain internal and Customer open issues list. • Facilitate inter-departmental and Customers meetings to eliminate roadblocks. • Maintain and report out meeting minutes. • Prepare and present milestone reviews to management. • Assist and engage in the timely completion of project quotation and delivery. • Assist in obtaining purchase orders for piece price and tooling. • Assist accounting in collection of A/R as required. • Develop working relationship with customers that will enhance Optimas’ business opportunities and growth in market share. • Other duties as assigned.

• Lead end-to-end delivery of complex contact center transformation programs and strategic initiatives. • Manage multiple concurrent projects, ensuring delivery on scope, schedule, budget, and quality. • Collaborate with business leaders, technology teams, operations, and external partners to define project objectives and execution plans. • Drive program governance, including status reporting, risk management, issue resolution, and executive communications. • Lead cross-functional and geographically distributed teams to achieve project milestones. • Partner with contact center operations to improve customer experience, operational efficiency, and workforce performance. • Manage project budgets, resource planning, and vendor relationships. • Establish and maintain project management best practices, methodologies, and documentation. • Identify dependencies, proactively manage risks, and ensure timely escalation of critical issues. • Foster collaboration, accountability, and continuous improvement across project teams.