• Active communications through periodic face to face business reviews with customers and to identify further short and long term opportunities to strengthen the partnerships. • To identify and assess the customer’s critical needs and manage those requirements in collaboration with our internal teams. • Identifying and developing new target accounts. • Identifying new distribution partners. • Owning the global supply contracts and keeping track of all contractual obligations. • Working closely with the Technical & Marketing departments on the launch of new products. • Clarify and communicate all customer expectations and requirements including but not limited to: timing schedules, engineering requirements, pricing, quality and delivery. • Facilitate regular meetings with the Customer to eliminate roadblocks and ensure all program deliverables are being met on time and within budget. • Meet with internal and external stakeholders on a regular basis to ensure all program deliverables are being met on time and within budget. • Develop and maintain time lines to meet all customer expectations and deliverables. • Maintain master program timing schedule. • Coordinate execution of customer requirement with all internal departments at minimum expense. • Develop and manage supply chain partners to ensure quality, delivery & cost targets. • Financial reporting (plan vs. actual or investment, production prices, manufacturing plan). • Maintain internal and Customer open issues list. • Facilitate inter-departmental and Customers meetings to eliminate roadblocks. • Maintain and report out meeting minutes. • Prepare and present milestone reviews to management. • Assist and engage in the timely completion of project quotation and delivery. • Assist in obtaining purchase orders for piece price and tooling. • Assist accounting in collection of A/R as required. • Develop working relationship with customers that will enhance Optimas’ business opportunities and growth in market share. • Other duties as assigned.

• Lead end-to-end delivery of complex contact center transformation programs and strategic initiatives. • Manage multiple concurrent projects, ensuring delivery on scope, schedule, budget, and quality. • Collaborate with business leaders, technology teams, operations, and external partners to define project objectives and execution plans. • Drive program governance, including status reporting, risk management, issue resolution, and executive communications. • Lead cross-functional and geographically distributed teams to achieve project milestones. • Partner with contact center operations to improve customer experience, operational efficiency, and workforce performance. • Manage project budgets, resource planning, and vendor relationships. • Establish and maintain project management best practices, methodologies, and documentation. • Identify dependencies, proactively manage risks, and ensure timely escalation of critical issues. • Foster collaboration, accountability, and continuous improvement across project teams.

• Support the college mission by facilitating an active virtual learning classroom through alternative delivery methodologies• Prepare course(s) assigned in Blackboard with required elements by designated deadline• Provide approximately 12-15 hours per week of instruction over the course of five days each week• Facilitate discussion ensuring a minimum of posting replies at least three days in each week’s discussion• Host one Virtual Office Hour per week for every assigned course section• Ensure gradebook is updated each week• Maintain a current knowledge of teaching disciplines/fields of study and best practices in distance education through professional development opportunities.

Role Description Are you a highly organized project management professional who thrives in a fast-paced client services environment? Precision AQ is seeking a Program Manager to play a critical leadership role in the successful delivery of medical communications programs. In this position, you will partner closely with Scientific Directors, Strategic Account leaders, clients, and cross-functional teams to drive project execution, maintain operational excellence, and ensure timely delivery of high-quality work. This is an excellent opportunity for someone who enjoys balancing client partnership, process management, financial oversight, and team collaboration while contributing to impactful healthcare communications programs. Qualifications - Highly organized project manager who can successfully oversee multiple projects, stakeholders, timelines, and priorities simultaneously. - Proactive problem solver who anticipates challenges, identifies risks early, and develops effective solutions. - Excels at building relationships and communicating clearly with clients, vendors, and internal teams. - Enjoys working in a collaborative environment and serving as a key operational leader across complex programs. - Strong attention to detail and takes pride in maintaining accurate project documentation, financial tracking, and workflow processes. - Comfortable providing guidance and mentorship to junior team members while supporting their professional growth. Requirements - Bachelor's degree required. - 1–3 years of project management experience within a pharmaceutical-related service business such as medical communications, healthcare advertising, sales training, or digital production. - Demonstrated experience managing multiple projects, timelines, stakeholders, and deliverables in a deadline-driven environment. - Strong verbal and written communication skills with the ability to engage effectively with clients and cross-functional teams. - Experience supporting project budgets, financial monitoring, invoicing, or resource planning activities. - Proficiency with Microsoft Office applications and project management tools. - Ability and willingness to travel as required. Benefits - Discretionary annual bonus. - Health insurance. - Retirement savings benefits. - Life insurance and disability benefits. - Parental leave. - Paid time off for sick leave and vacation.