Role Description - Troubleshoot and resolve WordPress website issues via Zoho ticketing system - Diagnose and resolve WordPress plugin conflicts and theme issues - Troubleshoot third-party API integrations (e.g., Cycle, Blueprint via Apient) - Communicate ticket status updates and completion to internal team Qualifications - Proficiency in WordPress and PHP development - Working knowledge of CSS and HTML for website customization and maintenance - Experience with WooCommerce and eCommerce website setup and management - Familiarity with Cornerstone Page Builder (preferred; training can be provided) - Strong communication skills and the ability to work collaboratively in a team environment Requirements - Ticket completion rate, average ticket resolution time, team communication responsiveness Company Description

• Influence the technical direction for some of Tines’ most critical systems. • Make valuable changes in our codebase in your first week, and see them live in production minutes after merging them. • Shape how jobs and code are executed at the very heart of our application. • Write and review high-quality, well-tested code to ensure creating a stable product for customers. • Identify areas for improvement, both in our codebase and in how we work. • Own the problems you’re solving - and the software you write to solve them - all the way to production and beyond.

Role Description Turnitin is seeking a Principal Backend Engineer with a strong focus on backend development, particularly in Java and serverless architectures, combined with solid frontend experience. This role is ideal for engineers passionate about building scalable distributed systems, data modeling, and delivering high-performing, reliable software solutions for our award-winning educational platform. As a core contributor to our shared services team, you will play a key role in developing and enhancing the foundational systems that power both existing and new applications. This role is fully hands-on, requiring active involvement in coding, development, and implementation of technical solutions. You will also be called upon to lead more junior engineers and collaborate with other teams. - Lead and design, development, and optimization of scalable backend services using Java and serverless technologies (e.g., AWS Lambda). - Architect and implement RESTful APIs and event-driven systems to support high-performance, distributed applications. - Provide technical leadership to the team, ensuring alignment with architectural standards and best practices. - Contribute to the development and integration of user-facing frontend components when needed. - Analyze and optimize existing services to enhance performance, scalability, and cost-efficiency. - Collaborate with cross-functional teams, including Architects, Product Managers, and engineering leads, to deliver innovative and impactful solutions. - Mentor and guide junior developers, fostering a culture of continuous learning and knowledge sharing. - Oversee the implementation and maintenance of CI/CD pipelines to ensure efficient and reliable software delivery. - Maintain high standards of code quality through rigorous peer reviews, comprehensive testing, and adherence to industry best practices. - Create comprehensive documentation for the developed shared components, including usage guidelines and examples. Qualifications - Over 10 years of experience in backend development with deep proficiency in Java and extensive hands-on experience with serverless frameworks (e.g., AWS Lambda, Google Cloud Functions). - Solid understanding of frontend technologies, including React and Web Components, with the ability to contribute when needed. - Expertise in designing and managing distributed systems, ensuring scalability, and advanced data modeling techniques. - Demonstrated ability to lead and collaborate effectively with cross-functional teams and stakeholders across multiple locations, including distributed teams in Europe and the USA, to deliver impactful, high-quality solutions. - Practical expertise in cloud technologies, specifically developing serverless applications on AWS using services such as Lambda, DynamoDB, API Gateway, SNS/SQS, and EventBridge. - Deep understanding of software development best practices, including design patterns, test-driven development (TDD), behavior-driven development (BDD), and clean code principles. - Experience implementing and managing CI/CD pipelines for automated build, deployment, and testing. - Familiarity with modern DevOps practices and infrastructure-as-code (IaC). - Proven ability to conduct comprehensive system design reviews, ensuring architectural alignment, scalability, performance, and adherence to best practices. - Proven experience as a Tech Lead, with a strong track record of mentoring and coaching junior engineers, promoting skill development, and driving adherence to best practices to ensure team growth and technical excellence. - Exceptional collaboration skills, working effectively across cross-functional teams, including Product Managers, Architects, and other engineering leads. - Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. - Strong problem-solving skills, with a track record of troubleshooting and optimizing existing systems for performance, scalability, and cost efficiency. - Ability to make strategic technical decisions while balancing project deadlines and business goals. Requirements - Experience with frontend technologies such as React, Angular, or Web Components is a plus. - Familiarity with monitoring and observability tools (e.g., CloudWatch, New Relic, Datadog). - Knowledge of data modeling and working with both NoSQL databases. - Understanding of agile methodologies, including Scrum, XP and Kanban. - Understanding or experience with AI/ML. Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* * varies by country

• Design, build, and scale backend services and APIs that power Flex's core financial infrastructure, including payments, money movement, billing, settlements, reconciliation, and ledger systems. • Lead the architecture and evolution of highly available, fault-tolerant financial platforms that process and track millions of dollars in transactions with accuracy, reliability, and auditability. • Provide technical leadership and guidance on distributed systems design, financial data consistency, transaction integrity, and long-term platform strategy. • Drive the delivery of highly impactful initiatives end-to-end, from requirements gathering and technical design through implementation, rollout, and operational excellence. • Partner closely with Product, Finance, Risk, Compliance, Operations, and cross-functional engineering teams to deliver scalable and compliant payment experiences. • Build robust systems that integrate with external payment processors, banking partners, card networks, and financial service providers. • Design and implement resilient ledger, settlement, and reconciliation workflows that ensure financial accuracy across the ecosystem. • Drive adoption of engineering best practices across the organization, including observability, automated testing, reliability engineering, CI/CD, and secure software development. • Mentor and support engineers on the team, raising the technical bar and fostering a culture of technical excellence and ownership. • Operate mission-critical financial services in production with stringent uptime, security, compliance, and performance requirements. • Contribute to the evolution of Flex's service-oriented architecture, event-driven systems, APIs, message queues, and scalable financial platforms. • Balance hands-on execution with architectural leadership, ensuring both rapid delivery and long-term maintainability of critical money movement systems.