• Lead, mentor, and manage a global/offshore CSR team to deliver consistent, high-quality customer support • Supervise a group of team resources and align your team’s activities/objectives with organizational business goals • Interact with all levels of the customer support organization from Senior Management to Customer Support Representative level • Conduct regular 1:1s, performance check-ins, coaching sessions, and skills development training • Recruit, onboard, and train new team members to ensure capability and cultural alignment • Monitor and report on key support metrics (SLA, FCR, CSAT, backlog, productivity) • Collaborate with Customer Success to align on customer health, adoption, renewal risk, and proactive support opportunities • Own and refine Standard Operating Procedures (SOPs), playbooks, and knowledge base articles

Role Description Our Medicare Customer Service Rep plays a critical role in providing responses to telephone inquiries from medical providers or representatives related to a wide range of Medicare topics involving Part A (hospital insurance) and/or Part B (medical insurance). They are accountable to educate customers on coverage, claim submission, and use of self-service offerings. Success is accomplished by navigating multiple systems to research and resolve inquiries with a clear, accurate, and easy to understand response. Preference will be given to those that have Medicare and call center experience. Qualifications - High School Diploma or GED or equivalent. - 1 or more years of customer service experience working with health insurance and/or Medicare. - Ability to function in a fast-paced, high-volume call center environment. - Proficiency in Microsoft Office Suite and customer service software. - Strong verbal and written communication skills with the ability to effectively explain complex information. - Solid ability to multitask, prioritize, and manage time effectively in a fast-paced environment. - Ability to maintain a high level of accuracy and attention to detail. Requirements - Can provide responses to provider (and other third-party contacts) calls relating to: - Part A and/or Part B General Inquiries - Part A Appeals Status - Part B Reopenings - Part A and Part B Provider Enrollment Inquiries - Would enjoy assisting and educating providers on Medicare regulations on inquiries by utilizing CMS guidelines, publications, and reference materials to ensure correct claim submission. - Can enroll providers with recurrent concerns or errors into contact programs for intensive education. - Would like to maintain knowledge of A and/or B processing systems and applications required for job functions, including: - Multi-Carrier System Desktop (MCSDT) - Fiscal Intermediary Shared System (FISS) - Common Working File (CWF) - CMS Secure Net Access Portal (SNAP) - Provider Enrollment Chain and Ownership System (PECOS) - OnBase - Medicare Appeals System (MAS) - Customer Relations Management System (CRM) - Like to work with internal and external customers to obtain information required to respond to and ensure consistency in the resolution of inquiry-related issues. - Can assist the department in meeting CMS performance and award fee metrics and all quality and quantity standards. - Would enjoy supporting other departments within the division as needed, to ensure CMS performance requirements are maintained. - Want to ensure adherence to regulatory guidelines (i.e., HIPAA, CMS) when providing information and can service to members and providers. Preferred Qualifications - 1 or more years of Medicare customer service experience and/or claims processing. - Solid knowledge of Medicare Part A and/or Part B program guidelines. - Solid knowledge of insurance, medical coding, and medical terminology. Remote Work Requirements - Wired (ethernet cable) internet connection from your router to your computer. - High speed cable or fiber internet. - Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at speedtest.net ). Benefits - Remote work options available. - Performance bonus and/or merit increase opportunities. - 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately). - Competitive paid time off. - Health insurance, dental insurance, and telehealth services start DAY 1. - Employee Resource Groups. - Professional and Leadership Development Programs.

Role Description Join Our Team as a Customer Service Specialist! Are you detail-oriented, love solving problems, and enjoy helping people? Compex Legal Services is looking for a Customer Service Specialist to join our growing team. In this role, you’ll be the go-to support for our clients—making sure their orders are accurate, timely, and handled with care. What You’ll Do - Respond to client inquiries and provide regular order updates - Accurately enter client requests and verify order details - Confirm facility locations and ensure all documentation is complete - Monitor open orders to keep turnaround times on track - Maintain accurate records and ensure all information is logged properly Qualifications - Excellent communication and customer service skills - Sharp attention to detail and organizational strength - Strong time management and ability to prioritize tasks - Critical thinking skills to troubleshoot and resolve issues - A proactive, team-oriented mindset with a positive attitude - Comfort working independently in a remote environment - High school diploma or equivalent (required) Benefits - 100% remote—work from the comfort of your home - A fast-growing, industry leader with nationwide impact - Supportive, collaborative team environment - Training provided—no legal background needed - Clear opportunities for growth and career advancement

• Coordinate solutions for customers whose operations depend on Branch products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention. • Investigate and resolve technical issues stemming from integrations. • Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents. • Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues. • Understand the customer experience and identify areas to improve the product and/or operations. • Requires phone support and customer callbacks.