• Oversee day-to-day operations to ensure efficiency, consistency, and alignment with business goals across teams and functions. • Set clear goals, monitor KPIs, and hold teams accountable for meeting service levels, productivity benchmarks, and quality standards. • Partner with leaders across Quality, Training, Workforce, Product, Customer Experience, Visit Success, Trust & Safety, and Data to identify gaps, solve operational challenges, and implement cross-team solutions. • Analyze current processes and design improvements that drive scalability, cost-effectiveness, and stronger outcomes for both internal teams and customers. • Lead through change by communicating clearly, aligning stakeholders, and ensuring smooth adoption of new tools, processes, or structures. • Leverage operational data and trends to make informed decisions, identify areas of risk or opportunity, and support strategic planning. • Provide direct leadership to supervisors and specialists, offering mentorship, feedback, and growth opportunities that build high-performing teams. • Work closely with Trust & Safety and other risk partners to ensure procedures are compliant and uphold member and Pal protections. • Act as a senior point of escalation for operational issues, member or Pal concerns, or cross-departmental blockers that require immediate action. • Handle sensitive member information, including personal and confidential financial data, with discretion and in accordance with HIPAA and company protocols.

• Own the design and delivery of high-priority operational initiatives end to end, from early strategy through implementation and measurable results. • Lead strategy discussions with executive sponsors, ensuring operational scalability is built into decisions from day one. • Translate abstract, conceptual ideas into structured operational solutions, workflows, and blueprints. • Evaluate and refine future business models to continuously improve operational processes. • Conduct proactive risk assessments on new initiatives, identifying structural bottlenecks and design challenges before implementation. • Coordinate working groups across Clinical, Operations, Product, Technology, and Commercial teams, keeping stakeholders accountable to shared timelines and initiative goals. • Engage executive sponsors and initiative leaders to pressure-test feasibility, surface constraints early, and prepare clear decision briefs that keep leadership informed. • Build analyses, financial models, and operational business cases that equip leadership with the data needed to evaluate tradeoffs and make informed decisions. • Partner with the Data and Analytics team to define, build, and refine the operational metrics and dashboards that connect cross-functional execution to the corporate scorecard. • Diagnose operational inefficiencies by synthesizing data across the business, surfacing root causes, and recommending targeted process improvements. • Develop solutions across time horizons, identifying quick wins, medium-term process improvements, and longer-term structural changes that compound over time. • Evaluate and refine operational processes continuously, identifying automation opportunities and structural improvements that improve consistency and efficiency.

• Manage complex, overlapping ETF launch timelines • Develop, maintain, and refine detailed project plans • Coordinate seamlessly with internal teams and external partners • Serve as a key client-facing point of contact • Facilitate client kickoff calls and ongoing working sessions • Build and maintain strong relationships with strategic partners

Role Description You will be the analytical engine of our commercial team — the person who turns complex deals into clean, compelling, accurate submissions and turns data into sharp commercial insight. Reporting directly to strategy leadership, you will own our RFP/RFI library and response process, run competitive intelligence, and partner with Marketing to design the sales collateral that differentiates Ilant in employer, payer, and broker channels. This is a high-detail, internally focused role built for an ex-consultant or data-driven builder who is rigorous about accuracy, comfortable building models, and energized by ambiguity. You won’t carry a quota; you will make the people who do dramatically more effective. You will also help us figure out where AI can make this work faster and better — and then build those workflows. Key Responsibilities - RFP / RFI Ownership - Own the end-to-end RFP/RFI response process — intake, project plan, drafting, cross-functional input, and on-time, accurate submission. - Build and maintain the RFP content library, keeping answers current, version-controlled, and consistent with approved clinical, regulatory, and security positions. - Coordinate input from Clinical, Legal, Product, Security, and Finance, resolving conflicting or stale answers before they reach a buyer. - Financial Modeling & Deal Economics - Build and maintain customized financial models, ROI analyses, and pricing scenarios for prospective employer, payer, and broker clients. - Run utilization-based sensitivity and breakeven analyses using client-specific inputs (population size, demographics, utilization assumptions). - Support proposal economics and ensure financial assumptions used in deals stay aligned with internal financial planning. - Buyer-Facing Insight & Analytics - Partner with the Data team to translate Ilant’s outcomes and analytics into compelling, defensible evidence that advances deals — ROI proof points, population insights, and outcome narratives tailored to employer, payer, and broker audiences. - Communicate outcome and ROI claims so they withstand scrutiny from sophisticated buyers and their actuarial and analytics advisors. - Maintain CRM hygiene and pipeline reporting — keeping rep-level data quality, pipeline accuracy, and stage progression current (note: this role does not own quota or sales-team target-setting). - Sales Collateral & Strategic Content - Partner with Marketing to design and maintain pitch decks, ROI summaries, one-pagers, customer-facing FAQs, and internal execution playbooks, on-brand and audience-specific. - Simplify technically dense contracting, clinical, and benefit-design concepts into materials non-technical sales staff can confidently use. - Competitive & Market Intelligence - Track competitors, market shifts, and buyer dynamics across employer, payer, and broker channels; maintain battlecards and positioning guidance. - Translate complex market and competitive data into clear, actionable guidance the sales team can use in live deals. - AI & Process Improvement - Identify and prototype AI-enabled workflows to make RFP response, collateral production, and competitive research faster and higher quality. - Bring a continuous-improvement mindset to the commercial “machinery,” proposing and implementing better ways of working. Qualifications - 3–5 years spanning management consulting, FP&A / financial analysis, strategy, or commercial/revenue operations. - Exceptional attention to detail and accuracy — you catch the inconsistency others miss, and you treat a client-facing number as something to defend. - Strong financial modeling skills (advanced Excel / Google Sheets); comfortable building models from a blank sheet. - Proven ability to manage multi-stakeholder processes under tight deadlines (RFPs, deliverables, cross-functional projects). - Exceptional writing and presentation skills — can build a compelling deck, write a sharp memo, and tailor messaging to different audiences. - An active builder mindset toward generative AI — you don’t just use AI to write text; you understand how to leverage LLMs, prompt frameworks, or automation scripts to streamline knowledge work. Preferred Qualifications - Experience in healthcare, digital health, health benefits, or enterprise B2B environments; healthcare consulting experience a plus. - Familiarity with employer health benefit economics, capitated/risk-based contracting, or pricing structures. - Startup or high-growth experience; comfort operating without established playbooks. - Experience with Salesforce, BI tools (e.g., Power BI), or similar systems. What Success Looks Like (First 12 Months) - RFP/RFI responses are consistently accurate, on-time, and reusable; the content library is trusted as a single source of truth. - Sales teams walk into meetings better prepared, with stronger collateral and clearer competitive positioning. - At least one AI-enabled workflow is in production and measurably saving time or improving quality. - Commercial decisions are increasingly informed by clean, well-structured data and insight. Benefits - Fully remote environment – work from anywhere while maintaining meaningful collaboration with a distributed team. - Comprehensive health benefits – medical, dental, and vision coverage to support you and your family. - Paid time off – 2 weeks of PTO to rest, recharge, and take the time you need. - Flexible floating holiday – one additional day each year to celebrate what matters most to you. - Paid sick leave – 5 sick days so you can prioritize your health when needed. - 11 paid company holidays throughout the year. - 401(k) retirement plan to help you invest in your future. - Healthcare and Dependent Care FSA options for additional tax-advantaged savings.