• Desenvolvimento e manutenção de sistemas de média e alta complexidade • Operar com considerável autonomia e sem necessidade de supervisão direta constante • Atividades como Desenvolvimento e Codificação, Análise de Requisitos, Testes e Correção de Problemas, Manutenção e Atualização e Compreensão do Negócio • Reportar resultados para clientes internos para tomada de decisão do cliente final

Role Description We are looking for a Calabrio WFM Developer for a remote based opening in India. The role involves: - Configuring, managing, and maintaining Calabrio WFM components, including Skills, Workloads, Queues, and Distribution Points. - Executing, monitoring, and validating forecasting processes, including Quick Forecast, Full Forecast, and Distribution runs. - Managing the complete Change Control lifecycle, including ADO and ICM ticket creation, validation, implementation, testing, and closure. - Maintaining configuration hierarchy integrity across Skills → Workloads → Queues, ensuring consistency throughout the environment. - Performing queue-to-workload mapping using JSON predicates, BI inputs, and business rules. - Configuring Open Hours (HOOPs), allocation percentages, time zones, vendor/site setup, and distribution configurations. - Investigating and resolving forecasting issues, including Average Handle Time (AHT) discrepancies, volume mismatches, interval inconsistencies, and forecasting validation errors. - Supporting new workload onboarding, activation, testing, deployment, and post-implementation validation. - Collaborating closely with WFM, Business Intelligence (BI), Operations, and Change Control teams to ensure seamless implementation and operational excellence. - Validating backend configurations and ensuring successful integration with reporting and analytics systems. Qualifications - Advanced expertise in Calabrio Workforce Management (WFM). - Strong understanding of Workforce Management concepts, including forecasting and scheduling. - Hands-on experience configuring Skills, Workloads, Queues, Distribution Points, and Open Hours (HOOPs). - Strong knowledge of forecasting models, including Interval Forecasting, Average Handle Time (AHT), Concurrency, and workload distribution. - Experience managing Change Control processes using ADO, ICM, and complete ticket lifecycle management. - Understanding of Business Taxonomy, including Region, Language, and Channel mapping. - Experience with Distribution Configuration, Allocation Management, and Queue Distribution logic. - Strong skills in data validation, system troubleshooting, root cause analysis, and issue resolution. - Experience working within customized or non-standard Calabrio implementations. - Hands-on experience with JSON-based configuration and data mapping. Preferred Skills - Experience with Power BI, Data Cube, and reporting models. - Understanding of backend data relationships, database structures, and table mapping. - Knowledge of Workforce Management mathematics, including Erlang models, productivity calculations, and staffing optimization. - Exposure to RLPO (Long-Range Planning & Optimization) and long-range forecasting processes. - Experience optimizing reporting solutions and simplifying complex data models. - Familiarity with reporting integrations and analytics-driven workforce planning. Core Competencies - Strong analytical, troubleshooting, and problem-solving abilities. - Ability to quickly understand and adapt to custom-built systems and business processes. - High attention to detail in configuration, forecasting, validation, and quality assurance. - Excellent cross-functional collaboration with WFM, BI, Operations, and Change Management teams. - Strong ownership mindset with accountability for end-to-end delivery, accuracy, and continuous process improvement. - Effective communication, stakeholder management, and documentation skills. Benefits - Competitive compensation and benefits. - Company culture that embodies continuous learning, growth, and training. - Dedicated focus on employee satisfaction and work/life balance.

Role Description We are seeking talented Software Engineers who can create scalable user experiences and API/Service-based solutions while collaborating with an experienced team of product development professionals. You will join a cross-functional, DevOps based, Agile team responsible for the entire product development life cycle, encompassing: - Conception - Discovery - Framing - Development - Deployment - Measurement - Continuous improvement As a Software Engineer, you should possess expertise in both front-end and back-end coding languages, development frameworks, and third-party libraries. Additionally, we value individuals who are team players, possess a keen eye for visual design, and prioritize outcomes over outputs. If you are ready to advance your career and contribute to a rapidly growing company dedicated to delivering innovative products and ensuring an exceptional client experience, we eagerly await your application! The Software Engineer II will report to the Software Engineering Manager in the Technology Department. - Collaborating with Users, Engineers, Designers, and Product Managers to foster ideation and deliver cutting-edge software solutions. - Transforming designer mock-ups and wireframes into visually captivating and seamless front-end experiences for both websites and mobile applications. - Employing Test First and Acceptance Criteria Driven approaches to continuously test and deliver high-quality software. - Implementing mobile responsive designs to ensure optimal user experiences across various devices. - Designing and developing API services while adhering to industry best practices and standards. - Ensuring solutions meet non-functional requirements, such as security, performance, maintainability, scalability, usability, and reliability. - Actively pursuing continuous professional growth by staying updated on new development tools, programming techniques, and computing equipment. - Engaging in educational opportunities, keeping informed through professional publications, nurturing personal and professional networks, and actively participating in relevant professional organizations. Through the successful execution of these responsibilities, the software engineer will make significant contributions to the overall achievements of our team and organization! Qualifications - Years of Experience: 2-4 years of experience in Software Product Development or Software Quality Assurance. - Degree: Bachelor’s degree preferred in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronic Engineering, Mathematics, Statistics, Data Science, or similar/related Engineering/Science based disciplines. - Certification: Microsoft Certified Azure Developer Associate - Preferred. - Microsoft Certified Azure DevOps Engineer Expert - Preferred. - Strong Programming Skills: Proficiency in programming languages such as Java, Python, C++, C#, VB.Net, SQL/T-SQL and JavaScript is essential. - Cloud Skills: Experience working in Hybrid and Cloud based environments where essentially all things are handled “as code” and promoted via automated pipelines which incorporate audit, quality, and security controls. - Problem-Solving and Analytical Skills: Strong problem-solving abilities and the capacity to analyze complex technical challenges. - Software Product Development Lifecycle: Familiarity with the software development lifecycle (SDLC) is crucial. - Knowledge of Development Tools and Frameworks: Proficient in using development tools and frameworks relevant to their domain. - Collaboration and Communication: Effective collaboration with cross-functional teams is vital. - Continuous Learning: A mindset of continuous learning is crucial. - Testing and Debugging: Proficiency in automated software testing techniques is important. - Knowledge of Security Best Practices: Strong understanding of secure coding practices. - Compliance: Familiarity with regulatory compliance requirements and industry-specific security standards. - System Design and Architecture: Solid understanding of system design principles and architecture patterns. - Adaptability and Flexibility: Being adaptable, flexible, and able to quickly learn and adapt to new tools and frameworks is crucial.

Director, Software Engineer Finance Tech - (Remote Eligible) As a Capital One Director of Software Engineering, you'll work on everything from forward-looking forecasting frameworks and strategic planning tools to high-throughput data engineering pipelines, back-end systems, and machine learning models using the latest techniques in Big Data. You will sit at the intersection of core business strategy and advanced technology, leading teams to build next-generation data infrastructure side-by-side with quantitative data scientists and business leaders. You'll bring solid experience in emerging and traditional data technologies, cloud platforms, and analytical disciplines such as: Python, SQL, Spark, Scala, Snowflake, Databricks, AWS/Cloud Infrastructure, Apache Airflow, MLOps,, machine learning frameworks, and large-scale enterprise data systems, to name a few. You will: - Lead, manage, and grow multiple forward-thinking teams of software, data, and platform engineers. - Mentor and guide the professional and technical development of engineers, fostering a culture of innovation. - Partner with product managers, data scientists, and system architects to translate complex business strategies into executable technical intent. - Continuously elevate engineering practices, pioneering spec-driven and intent-driven architectures to minimize friction and maximize build quality. - Design, implement, and support scalable backend solutions, effectively integrating custom data pipelines with COTS platforms and custom software capabilities, using advanced CI/CD frameworks. - Lead the craftsmanship, availability, resilience, and scalability of analytics engines and data infrastructure. - Bring a passion for staying on top of tech trends, experimenting with emerging agentic frameworks, participating in technology communities, and mentoring members of the broader engineering ecosystem. - Encourage innovation, the implementation of cutting-edge technologies, inclusion, outside-the-box thinking, and highly autonomous, distributed teamwork. - Collaborate across engineering organizations to optimize system throughput, streamline complex dependencies, and accelerate the delivery of intelligent capabilities. - Lead efforts to design and deploy highly available, cloud-native solutions, data systems, and automated frameworks into AWS environments. Basic Qualifications: - Bachelor's Degree - At least 7 years of experience in software engineering - At least 5 years of experience in people management Preferred Qualifications: - Master's Degree in Computer Science or Master's Degree in Software Engineering - 10+ years of experience in software engineering - 5+ years of experience in Agile practices - Experience leveraging interactive AI tooling to accelerate productivity, utilizing capabilities beyond basic code completion Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $244,700 - $279,200 for Director, Software Engineering Cambridge, MA: $269,100 - $307,200 for Director, Software Engineering McLean, VA: $269,100 - $307,200 for Director, Software Engineering Richmond, VA: $244,700 - $279,200 for Director, Software Engineering Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).