The Institute for Study Abroad

• Maintain program information and resources and manage application processes for an assigned program portfolio. • Advise students on matters impacting enrollment decisions such as location, program choice, program features, course selection, transfer credit. • Respond to inquiries from students, families, institutional partners, and IFSA colleagues. • Coach students through the pre-arrival process, including visa processes, travel logistics, academics, housing, and cultural transitions. • Maintain accurate and complete student records in IFSA’s Salesforce system. • Create and run reports on student records and analyze data trends based on the program portfolio. • Handle complex enrollment processes like applications to host universities and course selection. • Effectively communicate with colleagues across divisions and at host institutions. • Assist with the creation and revision of documents and collateral including application forms and student advising resources. • Help to oversee Student Engagement interns, delegating effectively to ensure timely student support.

• Oversee the management, integrity, and security of student and partner data within IFSA's global study abroad programs • Establish and maintain data policies • Ensure regulatory compliance (e.g., FERPA, GDPR) • Support teams in using data effectively and ethically • Define and implement data quality standards and processes • Identify and resolve data inconsistencies across platforms • Monitor and maintain accurate student, partner, and academic records • Develop data governance policies in alignment with privacy regulations (e.g., FERPA, GDPR, HIPAA, EUAI Act) • Work with legal and compliance teams to manage data-sharing agreements with global institutions • Act as a liaison between departments (e.g., Enrollment, Academics, IT) to ensure data accountability • Document data flows and manage metadata repositories or dictionaries • Train staff on data handling best practices and data protection responsibilities • Create clear documentation for data procedures and governance protocols • Collaborate with IT to manage permissions, access control, and data architecture in systems such as CRMs, student information systems, or study abroad platforms • Support system audits and participate in data migration or integration projects as needed • Other duties and projects, as assigned