Excellence in Forensic Science Management through Leadership and Innovation
Strategic Account Manager
Location
Canada
Posted
3 days ago
Salary
0
Seniority
Lead
Job Description
Strategic Account Manager
American Society of Crime Laboratory Directors (ASCLD)
• Drive migration opportunities from legacy or competitive systems to vCAD/vRMS. • Promote adoption of vMobile applications to enhance operational efficiency and officer mobility. • Conduct Core Viability Assessments for customers using only Enterprise products to identify upgrade paths. • Lead structured RFP responses, discovery sessions, and competitive displacement strategies. • Apply MEDDPICC for rigorous deal qualification and progression. • Use Challenger Sale principles to uncover customer pain points, teach new perspectives, and tailor solutions that solve critical problems. • Focus on large accounts and foundational systems that create long-term partnerships. • Develop and execute strategic account plans to drive whitespace growth and multi-year relationships. • Partner with internal teams (Solutions Engineering, Customer Success, Marketing) to deliver compelling proposals and presentations. • Influence product roadmap through customer insights and competitive intelligence. • Maintain accurate pipeline data and forecasting in CRM. • Track MEDDPICC checkpoints and Challenger behaviors for continuous improvement.
Job Requirements
- Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience).
- 12-15+ years of related experience with at least 7 years of experience in sales, preferably in a Saas environment.
- Experience with MEDDPICC and Challenger Sale frameworks.
- Proven success leading complex, multi-stakeholder deals in the Public Safety SaaS space.
- Deep, strategic understanding of CAD/RMS migrations and mobile application workflows.
- Demonstrated ability to develop, own, and execute long-term account strategies.
- Highly skilled at engaging senior decision-makers and building alignment and consensus across diverse stakeholder groups.
- Demonstrated success consistently meeting sales quotas and crafting/growing pipelines in net new territories.
- Outstanding interpersonal skills to support complex sales transactions and provide clarity and transparency throughout the deal cycle or during issue resolution.
Benefits
- competitive compensation
- incentive plans or discretionary performance bonuses
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