BIS Safety Software logo
BIS Safety Software

EHS software for the Safety Professional US website - https://www.bissafety.com/ UK website - https://www.bissafety.uk/

Senior Customer Success Specialist – Software Implementation, Onboarding

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

7 days ago

Salary

$65K - $75K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Customer Success Specialist – Software Implementation, Onboarding

BIS Safety Software

• Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform. • Deliver engaging virtual and/or in-person training sessions tailored to each client's workflows, business processes, and learning needs. • Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey. • Configure client environments, including training matrices, user setup, and implementation requirements. • Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform. • Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track. • Provide prompt, solution-focused support via phone and email, ensuring clients feel confident throughout their onboarding experience. • Partner with internal teams to resolve implementation challenges and continuously improve the client experience. • Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources. • Drive successful client adoption, ensuring clients are positioned for long-term success with BIS Safety Software.

Job Requirements

  • 5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role.
  • Experience working with SaaS platforms or other technology products.
  • Demonstrated experience managing multiple client implementations/projects simultaneously.
  • Experience onboarding mid-market and/or enterprise clients.
  • Strong technical aptitude and confidence learning new software platforms.

Benefits

  • Employee Stock Ownership Plan (ESOP)
  • Full medical, dental, and vision coverage
  • Life insurance and disability insurance
  • Health spending account
  • Flexible working hours
  • On-the-job training and growth opportunities
  • Free on-site parking

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