• Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time. • Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate. • Address and resolve customer concerns related to renewals, focusing on customer retention. • Collaborate with account teams to prepare customer-specific renewal or termination documentation. • Validate and update customer contact information and secure necessary signatures. • Maintain detailed records of all renewal activities and relevant documentation. • Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.

Role Description We are currently seeking a Specification Manager to join our team, focusing on the Instanta brand in the North region. In this role, you will be responsible for driving specification and sales of Instanta products through engagement with key specifiers, such as catering equipment suppliers. - Drive specification and sales of Instanta products in the North region - Engage with key specifiers to create business opportunities - Identify and track project opportunities, providing technical and product support - Deliver outstanding customer service throughout the sales process Qualifications - Background in specification sales, preferably in the food service or hospitality industry - Strong network and relationships within the North region - Excellent communication, presentation, and negotiation skills - Knowledge of building regulations, standards, and industry trends in the food service sector (beneficial) - Self-motivated and results-driven - Proficiency in CRM software - Ability to work effectively in a team environment Benefits - Salary OTE £60,000 - 25 days annual leave + bank holidays - Company Sick Pay (after qualifying period) - Fun and lively atmosphere with a casual dress code - Holiday purchase scheme - Full training and continuous support with your team - Cycle to Work scheme available - A market leading company pension - Life insurance - Employee rewards and discounts through Perks at Work - Option to join Health Care Cash Plan - 24/7 365-day access to Employee Assistance Programme through Health Assured - Well-being programs – your well-being is important to us - Access to ongoing learning and development with our online learning platform - Fun, colleague-focused environment where hard work is acknowledged and awarded

• Own and grow trading volume in your assigned region through KOL partnerships, affiliate programmes, and BD-led community initiatives • Identify, approach, and close relationships with high-impact KOLs — crypto influencers, trading communities, and content creators with proven conversion track records • Leverage your existing network to accelerate onboarding: bring in fellow BDs, KOLs, and partners you've already built trust with • Develop and execute region-specific go-to-market strategies, adapting global BD playbooks to local market dynamics • Represent the exchange at regional events, meetups, and in key community channels • Work closely with Product, Marketing, and Compliance to structure competitive partnership terms

• Own and grow trading volume in your assigned region through KOL partnerships, affiliate programmes, and BD-led community initiatives • Identify, approach, and close relationships with high-impact KOLs — crypto influencers, trading communities, and content creators with proven conversion track records • Leverage your existing network to accelerate onboarding: bring in fellow BDs, KOLs, and partners you've already built trust with • Develop and execute region-specific go-to-market strategies, adapting global BD playbooks to local market dynamics • Represent the exchange at regional events, meetups, and in key community channels • Work closely with Product, Marketing, and Compliance to structure competitive partnership terms