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Enterprise Renewals Manager

ManagerManagerFull TimeRemoteSeniorTeam 501-1,000Since 2002H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$105K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Enterprise Renewals Manager

Payscale

• Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time. • Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate. • Address and resolve customer concerns related to renewals, focusing on customer retention. • Collaborate with account teams to prepare customer-specific renewal or termination documentation. • Validate and update customer contact information and secure necessary signatures. • Maintain detailed records of all renewal activities and relevant documentation. • Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.

Job Requirements

  • Experience in account management, customer success, or a similar field.
  • Strong communication, negotiation, and problem-solving skills.
  • Familiarity with CRM systems like Salesforce.

Benefits

  • Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
  • 14 Paid Company Holidays, includes 2 floating holidays (you choose!)
  • A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
  • Unlimited infertility coverage benefits through our medical plans
  • Additional supplemental health benefits offered to you and your family
  • 401(k) retirement program with a fully vested immediate company match
  • 16 weeks of paid parental leave for birthing and non-birthing parents
  • Health Savings Account (HSA) options and company contributions each pay period
  • Flexible Spending Account (FSA) options for pre-tax employee allocations
  • Annual remote work stipend to be used on wellness or home office equipment
  • Company sponsored volunteer hours
  • Access to continued learning & development opportunities

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