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Enterprise Renewals Manager
Location
United States
Posted
2 days ago
Salary
$105K / year
Seniority
Senior
Job Description
Enterprise Renewals Manager
Payscale
• Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time. • Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate. • Address and resolve customer concerns related to renewals, focusing on customer retention. • Collaborate with account teams to prepare customer-specific renewal or termination documentation. • Validate and update customer contact information and secure necessary signatures. • Maintain detailed records of all renewal activities and relevant documentation. • Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.
Job Requirements
- Experience in account management, customer success, or a similar field.
- Strong communication, negotiation, and problem-solving skills.
- Familiarity with CRM systems like Salesforce.
Benefits
- Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
- 14 Paid Company Holidays, includes 2 floating holidays (you choose!)
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
- Unlimited infertility coverage benefits through our medical plans
- Additional supplemental health benefits offered to you and your family
- 401(k) retirement program with a fully vested immediate company match
- 16 weeks of paid parental leave for birthing and non-birthing parents
- Health Savings Account (HSA) options and company contributions each pay period
- Flexible Spending Account (FSA) options for pre-tax employee allocations
- Annual remote work stipend to be used on wellness or home office equipment
- Company sponsored volunteer hours
- Access to continued learning & development opportunities
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