Role Description Siteman Cancer is looking to hire a Prior Authorization Rep. This role is critical in the financial clearance process which assists BJC hospitals enterprise wide in securing the appropriate authorization and/or Notice Of Admission (NOA) in order to prevent rescheduling the patient or risking net revenue loss. This position is required to obtain authorization on behalf of some physicians at Washington U school of medicine and BJC medical group and must maintain positive relationships. This position ensures technology is built in a way to accurately support the scripting and validation of authorization and NOA. Without the above we are limited in our collection of payment. The role represents BJC with the highest standard of customer service, compassion and performs all duties in a manner consistent with our mission, vision, values, and service standards. - Facilitates certain components of the patients' entrance into any BJC facility, including insurance validation, benefit verification, pre-certification & financial clearance. - Responsible for ensuring that the most accurate patient data is obtained and populated into the patient record, particularly authorization data and status. - This team member must possess exceptional attention to detail & maintain knowledge & competence with insurance carriers, Medicare guidelines & federal, state & accreditation agencies. Qualifications - High School Diploma or GED - 2-5 years of experience Requirements - Associate's Degree (preferred) - 5-10 years of experience (preferred) - CHAA certification (preferred) Benefits - Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date - Disability insurance paid for by BJC - Annual 4% BJC Automatic Retirement Contribution - 401(k) plan with BJC match - Tuition Assistance available on first day - BJC Institute for Learning and Development - Health Care and Dependent Care Flexible Spending Accounts - Paid Time Off benefit combines vacation, sick days, holidays and personal time - Adoption assistance

• Provide feedback and data of all reoccurring issues. • Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization. • Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance. • Communicate/coordinate technical issues in support of customer needs. • Undertaking all customer support tasks in external facilities. • Guaranteeing that the work progress accurately follows the agenda. • Perform troubleshooting and strive to resolve issues. • Produce frequent and analytical service reports. • Coordinate with departments for root cause and/or solutions in support of customer needs. • Discern customer needs and offer advice or recommendations. • Formulate relationships of trust with customers.

• 负责公司产品在目标区域内的推广，达成公司的销售目标 • 负责目标区域内客户的管理，包括建立及更新客户资料，维护客户关系等工作，合理使用公司资源 • 完成公司规定的各类销售报表 • 搜集区域内竞争对手的信息 • 严格遵守公司的道德行为规范(OEC)政策，有效地执行公司的市场计划

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc., to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise • Share this market intelligence information with in-field team, brand team and sales manager to achieve alignment and to anticipate environmental changes and challenges • Optimize brand strategy and its execution