• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members • Manage and assist with prescription processing as needed, when not taking patient inbound calls • Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls • Directing calls to the correct department, team, or individual based on the assessed patient needs • Provides resolution to customer service issues to ensure member satisfaction as needed • Maintain and keep reasonable production as determined by supervisor • May assist in orienting and training new employees • Responsible for completing all mandatory and regulatory training programs • Perform other duties as assigned

• Lead end-to-end trading partner onboarding and implementation across EDI documents including 810, 850, 855, 856, 875, 880, 940, and 945 • Design, develop, and deploy EDI mappings (ANSI X12, XML) aligned with business and compliance standards • Own daily EDI production operations, monitoring flows to ensure accuracy, reliability, and uptime • Build and maintain system integrations using C#, .NET, PowerShell, or similar scripting tools • Diagnose and resolve complex issues across EDI systems, data pipelines, and integrations • Recommend and implement process improvements to increase automation, scalability, and partner experience • Create and maintain technical documentation for mappings, configurations, and EDI workflows

• Deliver individual tele-therapy sessions for K–12 students referred by participating schools. • Utilize short-term, evidence-based modalities such as CBT, DBT, and solution-focused therapy. • Address a range of concerns including anxiety, grief, trauma, academic stress, and family or peer conflict. • Provide services to diverse student populations, including multilingual learners and those without insurance. • Coordinate with school counselors, family resource managers, and administrative teams. • Engage in family outreach when appropriate to promote continuity of care. • Complete all clinical documentation (intake, progress, and discharge notes) within 48 hours. • Ensure compliance with all licensure board requirements, HIPAA, FERPA, and program-specific standards.

• Manual removal of vegetation from work areas • Safely operating various forestry equipment (woodchipper, hydraulic equipment, chainsaws) • Performing line clearance, pruning, and removals