Role Description Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. What this opportunity involves: - Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims. - Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps. - Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team. - Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers. - Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising. Qualifications - Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field. - 2+ years of customer service, banking, retail, or financial services experience. - Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles. - Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation. - QA analyst, call-center trainer, or conversation designer background is a strong positive signal. - Strong written English (C1+). Requirements - This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Benefits - Contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution. - Compensation varies across projects depending on scope, complexity, and required expertise. - Please note that other projects on the platform may offer different earning levels based on their requirements. How it works - Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid. Project time expectations - For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.

Role Description Ab sofort | Standort: Stuttgart | full-remote möglich | Vollzeit In unserer Abteilung Customer Service Services (CSS) sind wir der technologische Taktgeber für den Kundenservice bei Breuninger. Unser Ziel: Wir bauen die technische Infrastruktur, die unsere Kolleg:innen befähigt, Kundenbegeisterung auf Breuninger-Niveau zu erzeugen. Wir administrieren, konfigurieren und orchestrieren die Tools von morgen – von der Telefonie bis zur KI – und schaffen damit einzigartige Kundenerlebnisse. Deine Mission: Bauen, Steuern und Begeistern - Du bist weit mehr als ein:e Administrator:in – Du bist der:die Botschafter:in Deiner Produkte. - Du nimmst strategische Leitplanken sowie operative Problemstellungen auf und übersetzt sie eigenständig in exzellente technologische Lösungen. - Du liebst es, tief in die Konfiguration einzutauchen und hältst gleichzeitig die Fahne für Deine Produkte hoch. - Du bist ein wesentlicher Teil der digitalen Transformation des Customer Service. End-to-End Konfiguration - Du verantwortest die Administration und Weiterentwicklung unserer Low-Code-Produkte (z. B. Zendesk, Babelforce). - Du hast Freude daran, „unter die Haube“ zu schauen und Prozesse technisch perfekt abzubilden. Product Evangelism - Du machst Lust auf das Produkt! - Du vermarktest neue Funktionen intern und begeisterst die User:innen für Deine Lösungen. - Du sorgst für eine hohe Akzeptanz und Freude an der Nutzung. Demand- & Stakeholder-Management - Du nimmst Anforderungen aus den Operations auf, priorisierst diese und orchestrierst IT-Schnittstellen und externe Partner bei Bedarf. KI-Pionierarbeit - Du spielst eine zentrale Rolle bei der Auswahl und Implementierung von KI-Komponenten. - Du beherrschst Prompting und optimierst unsere Systeme für maximale Effizienz. Projektsteuerung - Du leitest (Teil-)Projekte von der Marktanalyse bis zum Go-Live. - Du sorgst dafür, dass das "perfekte Produkt" für den Kundenservice entsteht. Qualifications - Du verfügst über mehrjährige Erfahrung als Product/Business Owner:in oder eine vergleichbare Tätigkeit. - Ein abgeschlossenes Studium im Bereich Betriebswirtschaft oder Wirtschaftsinformatik ist von Vorteil. - Du hast fundierte Erfahrung in der Konfiguration und Administration von Ticket- oder Telefonie-Systemen im Customer Service (z. B. Zendesk, Babelforce). - Du hast Erfahrung in der eigenverantwortlichen Steuerung von Produktweiterentwicklungen oder vergleichbarer Projekte. - Du liebst Low-Code/No-Code-Tools und hast eine hohe Affinität für KI-Lösungen und modernes Prompting. - Du trägst die Verantwortung, dass Dein Produkt nicht nur reibungslos funktioniert, sondern interne und externe Kunden an jedem Kontaktpunkt begeistert werden. Benefits - Freiwilliges Urlaubs- und Weihnachtsgeld sowie Zuschüsse zur Altersvorsorge. - 30 % Mitarbeitendenrabatt, auch für Deine:n Partner:in, inklusive Gastronomie und Friseur. - Ab dem 5. Jahr erhältst Du zusätzliche Urlaubstage. - Zuschuss zu Deiner Urban Sports Mitgliedschaft. - Von Trainings bis zu Führungsprogrammen. - Bis zu 30 Kalendertage im Jahr in ausgewählten europäischen Ländern. - Über Gehaltsumwandlung kannst Du Dir zusätzliche Urlaubstage sichern, ergänzt durch Sabbatical-Option. - Mit Company Bike Dein Wunschrad oder E-Bike unkompliziert leasen. Company Description Fashion und Lifestyle, 6.500 Mitarbeiter:innen, 13 Department Stores, Online-Shops in 13 Ländern, 1.500 Marken, 25 Restaurants & Confiserien, 15 erstklassige Services, drei Friseur-Salons und stets ein besonderes Einkaufserlebnis – das ist Breuninger. Ein Traditionsunternehmen, das internationale Wege geht, seine Ziele klar definiert und innovative Möglichkeiten schafft.

Role Description This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties: - Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third-party administrator clients to include Medicare Supplement and Life Policies. - Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards. - Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal. - Maintains working knowledge base of all company products and services. - Complying with company regulations regarding Privacy, confidentiality, and private health information. - Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution. - Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary. - Ability and Flexibility to work various shifts as required. - Able to type speed of 30 wpm with 95% accuracy rate. Qualifications - High school diploma or general education degree (GED); and six months related call center experience and/or training. - Preferred Experience: Associate’s degree. - Experience with Long Term Care Insurance preferable in a Call Center setting. - 2 years related call center and customer service experience. Requirements - Collaborative team spirit. - Accountable and able to work remotely and independently. - Able to pass background screening and drug tests pre and post hire – includes THC. - Verification of high school, GED, or college diploma upon request. - Timely responses from three professional references. - Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter. - Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes. Company Description Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

Role Description The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to provide seamless support to clients by managing the usage and compliance of the EVV and Facility systems/platforms. The Customer Support Representative offers retraining, troubleshooting, and ongoing guidance to enhance system efficiency, improve client satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers. - Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly. - Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms. - Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes. - Gather required information from clients and accurately record data in Wellcove’s platforms/systems. - Maintain organized documentation for all client interactions, training sessions, and compliance activities. - Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help. - Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate. - Comply with customer support objectives and performance standards. - Effectively use process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests. - Other duties as assigned. Qualifications - Excellent computer skills including proficiency with Microsoft Office applications. - Accountable and able to work remotely and independently. - Displays a positive ‘can do’/customer-first attitude. - Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. - Demonstrate a high level of proficiency in the use of the English language in oral and written forms. - Willingness to learn new duties and technology-related skills as required. - Ability to effectively multi-task. - Collaborative team spirit. - Ability to pass background screening and drug test (includes marijuana). - Ability to provide responses from three professional references. Company Description Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.