• Entendimento de contexto e dores do cliente • Atuar junto ao time comercial e stakeholders para compreender o contexto, necessidades e dores dos clientes • Participar de conversas, levantamentos e alinhamentos para garantir entendimento claro do problema antes de propor qualquer solução • Questionar demandas quando necessário, buscando ir além do pedido inicial e chegar na real necessidade • Análise e estruturação de soluções • Traduzir problemas de negócio em soluções digitais viáveis • Estruturar fluxos, regras de negócio e comportamentos esperados do sistema • Avaliar diferentes abordagens para resolver o problema, considerando impacto, esforço e viabilidade técnica • Garantir que a solução proposta faça sentido tanto para o cliente quanto para o time de desenvolvimento • Construção e detalhamento de escopo • Organizar e estruturar requisitos de forma clara e compreensível para o time técnico • Escrever histórias de usuário, critérios de aceite e regras de negócio • Garantir que o escopo esteja completo, consistente e alinhado com o objetivo da solução • Acompanhamento e validação de entregas • Acompanhar o desenvolvimento das soluções junto ao time técnico • Esclarecer dúvidas e ajustar direcionamentos ao longo da execução • Validar entregas garantindo aderência ao problema e à solução definida • Conexão entre áreas • Atuar como ponte entre cliente, comercial e time técnico • Garantir alinhamento de expectativas entre todas as partes envolvidas • Comunicar decisões, mudanças e impactos de forma clara

• Lead a team in the Ohio Valley and Midwest territory, assisting with complex customer opportunities • Mentor and develop team members, fostering their technical expertise and customer knowledge • Provide expert sales and technical assistance by clearly articulating Cohesity technology to both your SE team and customers/prospects • Enable customers to seamlessly integrate Cohesity products into their existing production environments • Assist in responding to customer and partner requests, ensuring timely and accurate information and proposals • Drive the secondary storage technology strategy for our largest customers and partners • Communicate Cohesity's vision by developing and delivering product demonstrations, workshops, white papers, and proposals • Guide the team in successfully implementing proof of concepts to showcase the value of Cohesity technology • Collaborate with product management to convey customer requirements and contribute to product development and improvements • Provide project management and post-sales technical support if needed.

• Uncover and drive new customer opportunities by providing sales and technical assistance, effectively articulating Cohesity technology to both business and technical users. • Enable customers to seamlessly integrate Cohesity products into their production environments, ensuring flawless operation and meeting their specific needs. • Develop and lead the secondary storage technology strategy for our largest customers and partners, establishing Cohesity as the primary solution provider in the market. • Communicate Cohesity's vision by delivering engaging product demonstrations, workshops, white papers, and proposals. • Identify customer needs and craft proof of concepts to showcase the value and capabilities of Cohesity technology. • Collaborate closely with product management as a field representative, providing valuable insights and conveying customer requirements for product development and improvements. • Provide project management and post-sales technical support as required, ensuring customer satisfaction throughout the entire lifecycle.

Role Description If you have experience in insurance customer service, medical claims, or healthcare call centers, this is your opportunity to take the next step in your career. Join a team where your ability to resolve billing and insurance questions directly improves the patient experience while building deeper revenue cycle expertise. As a Patient Solutions Representative II, you will work in a high-volume healthcare call center environment, supporting patients with billing, insurance, and account-related questions. - Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances - Deliver high-quality customer service through inbound and outbound calls in a high-volume environment - Support patients with payment plans and financial questions - Achieve first call resolution and meet call center performance metrics - Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues - Maintain HIPAA compliance and accurate documentation - Navigate multiple systems while managing high call volume Qualifications - 1+ year of experience in a customer service or call center role - Experience in health insurance, payer customer service, or medical billing/claims (highly preferred) - Ability to explain insurance benefits, claims, and EOBs clearly - Experience handling high call volume and fast-paced environments - Strong attention to detail and ability to multitask across systems - Familiarity with EMR systems (Epic, Cerner, etc.) is a plus Ideal Backgrounds - Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS) - Medical claims or billing support roles - Revenue cycle or patient financial services - Healthcare contact center / call center environments Benefits - Build deeper expertise in revenue cycle and patient financial services - Work in a structured, metrics-driven call center environment with growth opportunity - Make a direct impact on patient experience and financial outcomes - Competitive benefits package Company Description R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.