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Rula

Our mission is to make mental healthcare work for everyone.

Senior Operations Analytics Manager

Data AnalystData AnalystFull TimeRemoteSeniorTeam 201-500Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Hawaii

Posted

107 days ago

Salary

$190.8K - $213.3K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglishPythonSQLTableau

Job Description

Senior Operations Analytics Manager

Rula

• This role will be the analytical engine behind how Rula understands, monitors, and improves its billing and account experience, financial performance and customer service. • As an individual contributor, you will work closely with partners across Finance, Billing, Product, Data, Customer Service, and Operations, bringing well-rounded business acumen to investigate complex account questions, uncover root causes, and turn messy data into clear, actionable insights. • Day to day, you’ll dig into billing workflows, identify where things break down, and help teams make informed conclusions that improve accuracy, reduce friction, and support sustainable growth. • This role sits within the Analytics organization and plays a critical part in helping Rula deliver a reliable, trustworthy financial experience for members, providers, and partners.

Job Requirements

  • 7+ years of related professional experience in analytics or data science-focused role, with 2+ years of experience focusing on financial analytics and/or firm-level operations analysis
  • Demonstrated ability to work with non-technical cross-functional stakeholders
  • Deep understanding of financial metrics (e.g., CAC, billing, key accounts, retention, churn, LTV, etc.) and operational metrics (e.g. resolution time, product uptime) and experience translating data into actionable insights
  • Expert-level proficiency in Python and/or SQL, as well as familiarity with data visualization tools (Looker, Tableau, Hex, etc.)

Benefits

  • 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
  • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
  • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
  • 401(k) plan access: Start saving for your future
  • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
  • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
  • Employee Assistance Program (EAP): Supporting your mental and physical health
  • Quarterly department stipend: Fun team-building activities or in-person gatherings
  • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
  • Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
  • Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

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