• Design and own scalable enablement programs for Revenue leaders and frontline sellers, with an initial focus on leader enablement, sales methodology, and new hire onboarding. • Build a revenue-specific leader program that complements Affirm’s company-wide leader programming and strengthens coaching, inspection, manager effectiveness, and bench-building capabilities. • Define the strategy and operating model for a unified sales methodology program across Revenue, including how the methodology is translated into practical field behaviors and reinforced over time. • Partner closely with Sales leadership, frontline managers, Instructional Design, and Analytics to align on priorities, target behaviors, rollout plans, and success measures. • Create repeatable program structures, stakeholder rhythms, and governance to ensure programs are scalable, measurable, and consistently maintained over time. • Drive adoption and behavior change through strong change management, manager reinforcement, and in-workflow enablement rather than one-time training events. • Define and track program success metrics, including manager adoption, methodology adoption, behavior change, and field productivity, leveraging insights to continuously improve program effectiveness.

• Design and own scalable enablement programs for Revenue leaders and frontline sellers, with an initial focus on leader enablement, sales methodology, and new hire onboarding. • Build a revenue-specific leader program that complements Affirm’s company-wide leader programming and strengthens coaching, inspection, manager effectiveness, and bench-building capabilities. • Define the strategy and operating model for a unified sales methodology program across Revenue, including how the methodology is translated into practical field behaviors and reinforced over time. • Partner closely with Sales leadership, frontline managers, Instructional Design, and Analytics to align on priorities, target behaviors, rollout plans, and success measures. • Create repeatable program structures, stakeholder rhythms, and governance to ensure programs are scalable, measurable, and consistently maintained over time. • Drive adoption and behavior change through strong change management, manager reinforcement, and in-workflow enablement rather than one-time training events. • Define and track program success metrics, including manager adoption, methodology adoption, behavior change, and field productivity, leveraging insights to continuously improve program effectiveness.

• Own HubSpot end-to-end — lifecycle stages, deal structures, custom objects, attribution models, and integrations • Design and maintain the full GTM tech stack (HubSpot, Monday.com, Make, and connected Finance tools) as a coherent system, not a collection of tools • Build and enforce pipeline data standards so leadership can trust what they see in reports • Build dashboards and recurring reports that track performance against targets set by leadership — pipeline health, conversion rates, renewal risk, expansion signals • Work with Sales leadership to define lead attribution policies, deal ownership rules, and rules of engagement — then instrument them in HubSpot so they're enforced systematically • Identify manual, error-prone workflows and replace them with reliable automations (Make, HubSpot workflows, Monday.com) • Partner with Sales and CS leadership to design clean handoff processes — define what "done" looks like at every transition, document it, and build reporting to monitor execution

• In this role, you will be responsible for leading and tracking strategic and operational programs to improve our Sales, Sales Development and Channel Partnership team’s ability to deliver on revenue & Customer health goals. • Your main objective will be to optimize Sales, Sales Development and Channel Partnership processes, driving efficiency through automation and technology, and ensuring data integrity across systems. • You will report directly to the VP of Revenue Operations and work closely with team members to define goals, strategies, and tactics, as well as implement scalable, repeatable processes. • Configure and manage business tools to optimize their use in our team’s workflows, ensuring they are aligned with our process improvement goals. • Leverage technology to automate processes where possible, enhancing efficiency and enabling the teams to focus on closing deals and delivering value. • Collaborate with stakeholders to identify bottlenecks and opportunities for process improvements. • Lead key initiatives to implement new processes and refine existing ones, ensuring they are streamlined and integrated across all revenue functions. • Develop and maintain dashboards and reporting tools to provide insights into key performance indicators and operational metrics. • Utilize data analytics to gain insights into customer behavior and success metrics, providing actionable recommendations for continuous improvement. • Work with leadership to develop and execute the overall customer success strategy, aligning it with the company's vision and goals to drive customer retention, expansion, and advocacy. • Understand customer journeys and pain points to identify areas for process improvement and customer engagement optimization. • Leverage data outputs to create early signs of at-risk accounts and create workflows enabling teams to action proactively.