• To manage accounts of multiple client service programs or single large national programs; • to maintain client, client broker and key vendor relationships; • to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention. • Performs client renewal and Client Service Instruction preparation for assigned clients. • Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports. • Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients. • Educates the client on loss data - drivers of cost impacting assigned programs. • Coordinate project activity. • Acts as primary client contact with focus on maintaining and improving overall customer satisfaction. • Identifies issues that impact customer satisfaction. • Identifies and solicits cross selling opportunities. • Coordinates client contracts.

• Drive the evolution and success of our clients’ customer loyalty programs. • Shape loyalty strategies, leveraging data-driven insights and cross-functional collaboration to enhance customer experiences and maximize program ROI. • Manage loyalty programs that enhance customer retention and satisfaction. • Develop strategies to drive program adoption and engagement. • Understand our client’s customer data and insights to refine loyalty program offerings. • Collaborate with technology teams to ensure seamless execution and integration of loyalty programs. • Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program. • Monitor our client’s program's performance metrics, such as participation rates, redemption rates, and ROI. • Oversee our clients program budget, ensuring effective allocation of resources and staying within budgetary constraints.

• Responsible for the management of digital media campaigns, including planning and execution • Proactively manage all accounts by monitoring delivery metrics and ensuring campaign optimization • Collaborate with internal teams to analyze campaign performance and develop strategies • Assist sales with upselling and respond to RFPs by developing media strategies

• Act as the liaison between the client/broker and Allied Executives and Departments involved with the benefit plan. • Promptly deliver client complaints to relevant departments, including Claims, Eligibility, and Account Management. • Serve as an additional resource for Account Managers as needed. • Provide communication to clients and brokers regarding claim issue resolution, reporting, industry related and legislative information. • Provide follow up to month end strategy by closing out open claim issues. • Troubleshoot, identify, and improve internal processes with various Allied departments. • Work with and foster relationships with other internal teams such as Claims and Eligibility. • Help facilitate the renewal of existing cases by management of claim reviews and service level expectations. • Other duties as assigned