• Contribute to all training curriculum and material development activities as required. • Conduct training events, including NET, Delta, On-Site, and Over-the-Shoulder. • Provide all required post-event reporting and documentation.

• Design, develop, and maintain engaging training programs for Care Advocates and other roles across onboarding, systems, compliance, and ongoing development • Build high-quality e-learning modules, videos, presentations, job aids, and assessments using adult learning principles and inclusive design standards • Maintain an up-to-date Care Advocate handbook covering services, documentation expectations, scripting, escalation pathways, and partner-specific requirements • Maintain a centralized knowledge base of SOPs, how-to documentation, and training materials — keeping everything accurate, on-brand, and easy to find • Iterate the training curriculum as the program evolves — what works in pilot may need to change at scale • Lead engaging virtual onboarding sessions, professional development workshops, and compliance training for a range of audiences — from frontline Care Advocates to clinical staff • Foster interactive learning environments that encourage participation, real-world application, and continuous feedback • Serve as the primary internal point of contact for Care Advocates during and after onboarding — answer questions, provide coaching, and monitor engagement and quality • Own Care Delivery content on TalentLMS end-to-end: build and organize courses, manage enrollments and learning paths, configure assessments and certifications, troubleshoot issues, and ensure a smooth learner experience • Maintain accurate learner records and ensure audit-ready documentation for all digital learning activity • Pull reporting and surface insights on completion, engagement, and readiness — proactively, not reactively • Oversee compliance training programs and certification requirements • Ensure team members meet the expectations of our health plan partners, including documentation standards, quality benchmarks, and program-specific requirements • Maintain records and processes that hold up to regulatory and organizational audits • Partner with Clinical Operations SMEs and team leads to keep training materials aligned with current workflows, state and federal compliance standards, and performance goals • Collaborate with the broader L&D team on curriculum standards, learning design best practices, and shared infrastructure • Track and report onboarding readiness for every new hire: module completion, competency checkpoints, and certification status — surface risks before they become problems • Compile and analyze training metrics to assess learning effectiveness, certification completion, and engagement; deliver actionable insights to leadership • Respond to coaching requests at the individual and team level; escalate programmatic gaps and partner with leadership on solutions • Identify skill gaps through data, observation, and feedback; recommend scalable solutions to improve learner outcomes and organizational alignment • Support change management and communications for the care team — when workflows, scripts, or policies change, you help make sure everyone knows and has what they need to adopt the change • Build trusting, honest relationships across a diverse team and lead difficult 1:1 conversations when needed

Role Description - Provide instruction to students according to the objectives of each course assigned. - Utilize a variety of instructional strategies in the classroom, online, hybrid, or lab setting that are appropriate to individual student needs, including: - Lectures - Small groups - Demonstrations - Computer-assisted instruction - Prepare and administer evaluation instruments and maintain accurate student records on attendance, achievement, and progress. - Assist in gathering and interpreting data for department assessment. - Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. - Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. - Support the College’s policies and programming related to access, fair employment, and equal opportunities for all. Qualifications - Master’s degree with 18 graduate hours in Psychology or related field, such as Counseling (Theory), Behavioral Studies, Psychiatry, OR - Bachelor’s degree in Psychology or related field PLUS a minimum of 6 graduate credits in Psychology, AND an approved plan to complete a Master’s degree within 2 years that includes 18 graduate credits in the subject area. - Teaching experience equivalent to 18 semester hours or 6 courses/sections at secondary or post-secondary level that applies directly to area(s) of instructional responsibility.

Role Description As a Training Design Specialist, you will develop and maintain digital learning content within Dayforce’s MyPath platform. You will create engaging training experiences that help users learn while working, supporting both internal and external customers in English and Spanish. Shift Schedule: 3:00 PM – 12:00 AM (Midnight) Philippine Time. This is a remote role supporting North American business hours. What You’ll Get to Do: - Design, develop, and maintain standardized training content across Dayforce modules. - Modernize and transform existing training materials into scalable and reusable learning assets. - Create software simulations, instructional videos, and process documentation using AI-powered tools and technologies. - Collaborate with Product, Services, and Customer Success teams to ensure content remains accurate, relevant, and aligned with product updates. - Support customer content deployment, manage MyPath requests, and contribute to continuous improvement initiatives. Qualifications - Fluency in both English and Spanish, with strong written and verbal communication skills. - Experience developing eLearning content using Articulate or similar authoring tools. - Ability to simplify complex software concepts into clear, user-friendly training experiences. - Strong attention to detail, organizational skills, and ability to manage multiple priorities independently. - Interest in AI technologies and willingness to leverage AI tools to improve content development and efficiency. Requirements - Experience delivering software or systems-based training. - Familiarity with AI tools such as ChatGPT, Copilot, or similar content-generation technologies. - Experience working in multilingual or global learning environments. - Familiarity with Dayforce or other enterprise SaaS platforms. - Experience creating standardized content frameworks, templates, or scalable training solutions. Benefits - Excellent time away from work programs. - Comprehensive wellness initiatives. - Recognition through competitive pay and benefits. - Opportunities for personal and professional growth. - Commitment to community impact, including volunteer days and the charity, Dayforce Cares.