Role Description Pool Scouts of Southern MD and Annapolis is seeking a dedicated and organized Office Manager. This role is essential in ensuring smooth operations and providing excellent service to our customers. The ideal candidate will excel in customer service, sales, and quality assurance, while efficiently managing jobs, routes, and customer interactions. Key Responsibilities - Customer Service: - Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly. - Follow up with new and existing customers to ensure satisfaction and address any concerns. - Sales: - Book new customers and handle incoming sales inquiries. - Provide quotes and estimates from various pool suppliers (SCP, Leslie’s, and local vendors) to the General Manager (GM). - Quality Assurance: - Ensure all necessary pictures and comments from pool technicians are uploaded to Serviceminder.IO. - Follow up with customers to verify service quality and satisfaction. - Job and Route Management: - Manage jobs, routes, and schedules to optimize efficiency and productivity. - Ensure route optimization for technician assignments. - Communication: - Act as a liaison between the GM, pool technicians, and affiliate partners. - Send technician work schedules for the week. - Administrative Duties: - Invoice customers and collect payments via Serviceminder.io. - Maintain accurate records and ensure timely updates in the system. Qualifications - Proven experience in customer service and sales roles. - Strong organizational and multitasking skills. - Excellent communication skills, both written and verbal. - Proficiency in using Serviceminder.io or similar software. - Ability to work independently and remotely. - Familiarity with the pool industry is a plus. - Flexible work from home options available. Benefits - Health insurance - Training & development - 401(k) - 401(k) matching

• Lead, coach, and develop a team of 20+ employees, including people leaders. • Deliver regional business results, including top-line revenue, market share growth, and achievement of budget commitments. • Develop and execute regional business strategies aligned with national priorities. • Lead regional tender and RFP processes, including shaping strategy and overseeing submissions. • Build and maintain strong customer relationships; conduct business reviews to ensure contract performance and identify growth opportunities. • Funnel market insights into strategic business planning processes. • Close collaboration with marketing in creating new business proposals to grow the business. • Gain market insights through interaction with customers, payors, and industry experts. • Define and execute long-term business growth strategy that drives increased sales and market growth opportunities. • Analyze and report sales results against forecast to senior management.

• Managing a team of field based Oncology Sales Specialists who will plan and execute territory business plans for breakthrough products in Oncology and Urology. • Demonstrating business and clinical expertise while building a strategic plan and guiding the team to deliver sales results within an assigned budget. • Possessing strong leadership skills and building a high-performing, motivated and engaged team while developing individual talent and managing performance. • Connecting with internal and external customers and shaping our business to help the appropriate patients. • Working in the field with minimal supervision, adapting quickly to change and demonstrating an understanding of pharmaceutical/biotech regulatory and promotional guidelines.

• Drive key VIP sales metrics • Contribute to process and compliance initiatives • Work closely with Analytics teams to monitor reinvestment programs • Assist VIP leadership in developing and implementing sales training programs • Participate in the escalation process including working with clients • Manage a high-performing team through coaching