• Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat. • Answer inbound customer inquiries in a professional and timely manner. • Troubleshoot internet connection issues and provide solutions or escalate issues to the technical support team. • Performs remote troubleshooting through diagnostic techniques and pertinent questions. • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on products or services and maintain communication with management regarding development within areas of assigned responsibilities. • Assist the NOC teams with onsite in unit scheduling. • Maintain a positive, empathetic, and professional attitude towards all internal and external customers.

• Establish customer relationships and follow up with customers, as needed. • Use a customer-focused, needs-based review process to educate customers about insurance options. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

• Flexible Hours: Manage your time around your full-time job, working from the comfort of your home. • Tech-Savvy Work: Handle analog to digital conversions with provided equipment and support customers with tech-related queries. • Customer Interaction: Meet customers at your door, requiring excellent communication skills. • Equipment Provided: We supply everything you need to get started, from digital converters to software tools.

• App Development in Navy FlankSpeed/MS365: Configure and maintain Power Apps, including the manipulation of forms, views, and site maps. • Standardized Configuration: Perform basic modifications to Model-Driven App components, such as updating Views, Forms, and Navigation (Site Maps). • Dataverse Familiarity: Employ data tables from various sources and formats to perform bulk updates using standard tools (e.g., Excel Add-in). • App Monitoring: Experience monitoring Power Automate run histories to identify failed flows and performing simple "resubmits" or basic logic troubleshooting. • Dataverse Management: Use table relationships (1:N, N:N), column types, and business rules to ensure data integrity. • Power Automate: Create, troubleshoot, and optimize automated, instant, and scheduled flows to handle business logic and notifications. • App Logic: Experience setting up "if/then" rules and basic calculations to facilitate automated information processes. • System Maintenance: Performing routine "health checks" on apps to identify and address issues and ensuring compatibility with Navy FlankSpeed/MS365 updates. • Data Presentation: Experience extracting data and creating dashboards using PowerBI, Tableau or Qlik Operations & Support (Sustainment) • Ticket Management: Manage assigned backlog prioritizing "break-fix" issues versus enhancement requests. • Basic Break-Fix: Resolve common issues, such as correcting data validation errors or updating simple Business Rules. • Troubleshooting & Root Cause Analysis: Identify sources of issues from the Power Automate logic, Dataverse data constraints, or user permission errors. • User Acceptance Testing (UAT): Coordinate with customers and end-users to validate fixes and new features before deployment to production. • Roadmap Support: Translate user feedback and recurring support pain points into actionable suggestions for the Customer Architect’s roadmap. • Requirement Gathering: Interview end-users to document exactly what a requested "minor enhancement" should look like. • Instructional Support: Provide 1-on-1 "desk-side" support or virtual screen-sharing sessions to walk users through app features. • Documentation: Maintain technical documentation and user "How-To" guides to reduce recurring support inquiries. • Communication: Navigate direct customer interactions, providing status updates on the backlog and clarifying requirements for minor enhancements. • Compliance Adherence: Follow established organizational UX/UI standards and governance protocols.