Role Description We are looking for a proactive and empathetic Customer Support Agent to assist residents with issues related to our property portal. This includes support for payment processing, maintenance ticket submissions, and general portal navigation. The ideal candidate will have a strong background in customer service and hands-on experience using SAP and RealPage systems within a property management environment. - Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused customer experience. - Support residents in using the property portal for tasks such as rent payments, submitting maintenance tickets, and accessing community resources. - Troubleshoot and resolve payment-related issues, including transaction failures, billing discrepancies, and auto-pay setups. - Guide residents through submitting and tracking maintenance requests efficiently. - Utilize SAP and RealPage to manage resident records, service requests, and financial transactions. - Accurately document all customer interactions in the CRM and escalate complex issues when necessary. - Collaborate with internal teams to ensure prompt resolution of resident concerns. - Stay up to date with portal features, policy changes, and process updates. - Offer feedback to help improve the customer experience and portal usability. Qualifications - High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). - 1–2 years of experience in customer support, preferably in a property management or real estate environment. - Hands-on experience using SAP and RealPage platforms is required. - Excellent written and verbal communication skills. - Proficiency with CRM and customer support tools (e.g., Zendesk, Freshdesk). - Strong problem-solving skills, with the ability to work independently and manage multiple tasks. - High attention to detail and organizational skills. - Empathetic and professional demeanor, especially when handling escalated issues. Requirements - Submit a complete and thoughtful application, which includes your resume. - Complete all relevant application questions for thorough evaluation. - If advanced, complete a video assessment as part of the application process. - Apply and complete required elements as soon as possible, as positions may close when filled. Benefits - Opportunities to learn and develop every day through a wide range of programs. - Internal digital platforms that promote self-learning. - Development programs according to Leadership skills. - Specialized training according to the role. - Learning experiences with internal and external providers. - Recognition programs for seniority, behavior, leadership, and moments of life. - Financial wellness programs to help you reach your goals in all stages of life. - A flexibility program to balance personal and work life. - Family benefits including WellnessLine, Agreements and Discounts, Scholarship programs, and Aid Plans.

• Creates route plans using work order data and route analysis software • Communicates routes within assigned territory to service personnel • Summarizes and reviews plans daily with the Service Planning Supervisor • Creates summary reports daily and provides to supervisor • Performs other duties as assigned

• Utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations • Perform data analysis of plans, resource availability and territory • Maintain geographic codes, addresses, and customer information • Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians • Create route plans using work order data and route analysis software • Communicate routes within assigned territory to service personnel • Summarize and review plans daily with the Service Planning Supervisor • Create summary reports daily and provide to supervisor • Perform other duties as assigned

• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution • Answers inbound phone inquiries timely, accurately, and professionally • Provide tier one digital banking support • Assist customers with debit card support • Process customers inquiries accurately and efficiently • Promote our virtual branch solutions to our customers • Ensure the security of customer information