• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution • Answers inbound phone inquiries timely, accurately, and professionally • Provide tier one digital banking support • Assist customers with debit card support • Process customers inquiries accurately and efficiently • Promote our virtual branch solutions to our customers • Ensure the security of customer information

• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using critical thinking • Answer inbound phone inquiries timely and accurately • Provide tier one digital banking support and assist with customer maintenance updates • Process customer inquiries accurately to build customer confidence and trust • Keep customers aware of changes in bank services and practices • Maintain a positive and professional demeanor with customers

• Provide superior customer service to external and internal customers • Build and maintain rapport with the customer • Identify the customer’s problem and effectively communicate the resolution • Actively seeks to retain customer relationships • Ensure compliance with South State Bank Code of Business Conduct and Ethics • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution • Answers inbound phone inquiries timely, accurately, and professionally • Provide tier one digital banking support • Process customers inquiries accurately and efficiently to build customer confidence and trust • Promote our virtual branch solutions to our customers • Meet or exceed the Customer Care Representative quality and productivity goals assigned by management • Ensure the security of customer information and assist with minimizing bank loss • Maintain a working knowledge of PC skills including the ability to troubleshoot common problems • Provide support by performing additional duties and tasks as needed or assigned. • Maintain a positive, empathetic, and professional demeanor with customers at all times

• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using active listening and critical thinking • Answer inbound phone inquiries accurately and professionally • Provide tier one digital banking support • Assist customers with debit card support and inquiries • Process customer inquiries accurately and efficiently • Maintain a positive and professional demeanor with customers at all times • Follow established processes and guidelines to ensure excellent customer experience