• Betreuung und Pflege unserer Dienstplanungs- und Zeitwirtschaftssysteme, insbesondere ORTEC und LOGA-Zeitwirtschaft • Bearbeitung von Anfragen und Störungsmeldungen aus unseren Einrichtungen sowie Umsetzung von Anpassungen und Konfigurationen im System • Einrichtung von Arbeitszeit- und Dienstplanmodellen unter Berücksichtigung tariflicher und gesetzlicher Anforderungen • Mitwirkung bei Systemtests sowie Begleitung von Releases und Updates • Erstellung von Datenimporten und Auswertungen für unsere Einrichtungen • Durchführung von Anwenderschulungen sowie Pflege von Prozess- und Systemdokumentationen

• Support in maintaining and administering our duty planning and time management systems, in particular the LOGA time management system • Assist with handling user inquiries in 1st- and 2nd-level support • Perform data checks and corrections to ensure up-to-date and accurate system data • Create and prepare analyses, reports and Excel lists • Support documentation of processes and system changes and assist in preparing training materials and presentations • Assist with testing system adjustments and updates and participate in projects for digitization and process optimization

• Fachliche Betreuung und Weiterentwicklung unserer Dienstplanungs- und Workforce-Management-Systeme, insbesondere ORTEC und LOGA-Zeitwirtschaft • Analyse, Optimierung und Standardisierung rund um Personaleinsatzplanung, Arbeitszeitmanagement und Auswertungen • Konzeption, Umsetzung und Dokumentation von Systemanpassungen sowie Tests, Qualitätssicherung und Abnahmen bei Systemänderungen • Erstellung und Weiterentwicklung von Auswertungen, Kennzahlen und Reports • Fachliche Führung des 2nd-Level-Support-Teams sowie Steuerung externer Dienstleister und interner Fachabteilungen • Ansprechperson für unsere Einrichtungen sowie Mitwirkung an Projekten zur Digitalisierung und Prozessoptimierung im Personalbereich

Role Description The Partner Solutions Specialist supports ongoing account needs related to day-to-day digital program planning, implementation, and growth. This role ensures accounts have all their needs met as part of standard operating procedures, implementation, onboarding, launch, training, troubleshooting, skill building, adoption, and consultative services aligned to industry best practices and national standards. This role must be a strong collaborator internally and externally willing to take a hands-on approach in solving varying account needs and bringing other LS team members into conversations when needed or appropriate. This role works closely with sales, enablement, academic, and other Learning Solutions team members to maximize account satisfaction and support measured through CSAT and NPS indicators. The ideal candidate must be passionate about building and implementing online and digital learning solutions with an educational strategist mentality who takes a proactive, consultative approach in developing trusted advisor status with program level leaders and staff who are responsible for day-to-day operations at the account level. The Partner Solutions Specialist success will be measured by customer support and satisfaction levels. Qualifications - Five (5) years of related experience OR equivalent combination of education and experience - Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency - Ability to travel up to 30% of the time - Ability to clear required background check Requirements - Function as a key point of contact for account ongoing planning, implementation, and support - Offer superior customer experience proactively addressing ongoing training and support needs in collaboration with other LS team members - Coordinate resources to ensure customers experience seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc. - Provide regular updates to partners on the progress of Learning Solutions support, services, timelines, operations, and campaigns - Develop and maintain an understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers - Responsible for supporting growth and retention efforts in partnership with regional account managers - Monitor program outcomes providing consultative recommendations with regional account managers and other LS team members as appropriate - Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction - Escalates technical issues and determines the best resources for remediation - Customized state reports - Other duties as assigned Benefits - Salary range: $45,516-$55,000 - Eligible employees may receive a bonus - Robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off Company Description Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations.