Role Description The Vice President of Associate Technology Experience (ATX) will set the strategy, vision, and execution for Humana’s end-to-end digital workplace, delivering seamless, secure, and differentiated technology experiences for Humana's entire workforce ecosystem, including: - Humana associates - Associates employed by Humana subsidiaries and affiliated entities - Business Process Outsourcing (BPO) resources - Clinical caregivers and care delivery teams - Outsourced technology personnel, contractors, and managed service providers The VP is accountable for defining persona-based digital workplace strategies that optimize productivity, collaboration, compliance, and experience outcomes for each workforce segment. Reporting to the CTO, this role provides executive leadership across engineering, operations, and experience strategy, leading a high-performing organization of over 500 team members with full P&L accountability for a budget exceeding $200M. This leader will build an AI-native function, driving frictionless, reliable, and scalable associate experiences that improve productivity, reduce operational complexity, and align directly with business outcomes. The VP of ATX will establish and govern Humana's Workforce Technology Experience Strategy, ensuring technology platforms, services, devices, collaboration tools, identity models, security controls, and support experiences are intentionally designed around the unique needs of distinct workforce personas. This leader will drive persona-based experience design, defining: - Differentiated service models - Technology standards - Experience metrics - Onboarding journeys - Productivity capabilities Key Responsibilities include: - Define and execute the vision and strategy for ATX - Operate ATX under a product operating model - Maintain executive ownership across all ATX functions - Build and sustain an AI-native function - Drive modern technology transformation of the digital workplace - Lead customer satisfaction management as an operational discipline - Own a comprehensive financial management discipline - Establish and maintain a strong controls agenda - Establish and operationalize enterprise standards - Lead large-scale operational excellence initiatives - Drive convergence and standardization across business units - Develop a progressive engineering culture - Govern strategic partnerships with key vendors Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field - 15+ years of progressive technology leadership experience - 10+ years of experience leading large, complex, matrixed organizations - Demonstrated experience defining and delivering digital workplace strategies - Proven financial management acumen - Track record of building and maintaining a strong IT controls and risk management posture - Demonstrated experience building AI-native operations - Proven experience driving enterprise-wide transformation initiatives - Strong experience leveraging data and metrics to drive operational performance - Exceptional stakeholder management skills Requirements - Experience working in highly regulated, complex enterprise environments - Must be passionate about contributing to an organization focused on continuously improving consumer experiences Company Description Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health.