• Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment. • Evaluate performance results and recommend changes affecting project growth and success. • Function as technical expert across multiple ITSM project assignments while supervising project teams. • Coordinate meetings between Government, contractor, and service providers to resolve operational issues. • Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms. • Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices. • Provide technical expertise and guidance to the ServiceNow development team. • Stay current with ServiceNow products, features, and industry trends to drive innovation. • Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations. • Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy. • Direct and monitor all aspects of the ServiceNow implementation. • Responsible for quality assurance for all ServiceNow projects. • Conduct reviews of functionality developed by ServiceNow development team and perform testing. • Ensure the security, scalability, and maintainability of ServiceNow solutions.

• Responsible for strategic sourcing of IT services and software • Collaborates with global procurement team to execute category strategies • Analyzes complex IT procurement scenarios and aligns negotiation strategies • Negotiates high-value, complex IT contracts generating savings and benefits • Drafts, negotiates, and manages IT contracts including SaaS, IaaS, PaaS • Evaluates financial implications, total cost of ownership (TCO), and ROI of IT solutions • Manages vendor scorecards, SLAs, and escalation processes • Communicates effectively to negotiate with IT executives and leaders

Role Description The Clinical Support Specialist supports the clinical team by performing a variety of administrative and analytical tasks that contribute to the team’s overall production efforts. Responsibilities include activities such as: - Conducting a preliminary case review prior to assigning files to the Nurse Allocator by reviewing medical records, payment histories, pharmacy records, and related documentation to confirm all necessary materials have been received for accurate allocation development. - Identifying missing information or documentation and communicating with the client to obtain clarification prior to case completion. - Extracting, organizing, and categorizing medical records from client systems as required. - Preparing and maintaining allocation templates and supporting documentation. - Prioritizing and coordinating workflow by assigning cases to Nurse Allocators and monitoring task progress. - Pricing future care recommendations within allocations using established pricing resources and systems. - Assisting in preparing treating physician statements to be provided to clients upon completion of allocations. - Supporting the preparation of allocation reports by reviewing and summarizing medical records, billing records, and medical and pharmacy payment histories to outline an injured individual’s past, current, and future treatment needs related to the injury. - Reviewing and extracting medical records required for rated age submissions and preparing documentation requests to obtain necessary information. - Providing additional administrative and case support to the Clinical Support Supervisor as needed. Qualifications - Proficiency in Microsoft Office Suite, including Word and Excel for document preparation and data management. - Ability to effectively multitask in a high-volume environment while maintaining accuracy and attention to detail. - Excellent written and verbal communication skills with the ability to clearly convey information. - Ability to meet designated deadlines in a fast-paced, production-driven environment. - Strong interpersonal, organizational, and time management skills. - Ability to work independently as well as collaboratively within a team environment. - Demonstrated strong attention to detail and commitment to quality. - Professional certification such as MSCC, CMSP, CLCP, or CNLCP preferred. - 5+ years of Medicare Secondary Payer (MSP) clinical experience preferred. - 1–3 years of experience in the insurance industry preferred. Benefits - 100% Employer-Paid Medical Insurance for employees - Dental & Vision Coverage - 401(k) with Company Match - Company-Paid Life Insurance - Optional Short Term Disability, Accident Insurance and more - Paid Time Off & Holidays - Supportive and team-oriented culture

Role Description Orchestra is seeking a part-time Senior Reddit Specialist Freelancer to support client strategy and campaign execution across both paid and organic Reddit initiatives. We're looking for an experienced Reddit expert who can partner with agency teams, advise clients, and help grow our platform expertise across a variety of industries. This is a part-time freelance opportunity (approximately 10–20 hours per month) ideal for an experienced Reddit strategist who enjoys partnering with agency teams to advise clients, execute campaigns, and elevate platform expertise. The ideal candidate combines strategic thinking with hands-on execution, bringing a deep understanding of Reddit's communities, culture, advertising ecosystem, and evolving platform features. As a Senior Reddit Specialist on the Integrated Marketing team, you will be responsible for: - Serve as Orchestra’s subject matter expert on Reddit, championing the platform internally and externally. - Lead the development and growth of Reddit as a service offering across Orchestra, including strategy, execution, and process-building. - Develop and execute Reddit campaigns for clients across both organic and paid initiatives. - Partner with integrated marketing, stakeholders, and account teams to incorporate Reddit into broader campaigns. - Train and advise internal teams on Reddit best practices, platform features, and community engagement. - Support new business and client growth by pitching Reddit-led strategies and opportunities. - Provide strategic guidance while remaining hands-on with campaign planning, execution, and optimization as needed. - Stay up-to-date on Reddit trends, platform updates, and emerging opportunities to inform client strategy. Qualifications - 6+ years of experience in social media, digital marketing, community management, or Reddit strategy. - Deep expertise managing Reddit campaigns across paid and organic initiatives. - Strong understanding of Reddit communities, platform mechanics, moderation, creative best practices, and advertising products. - Experience translating business and brand objectives into Reddit-specific strategies. - Ability to collaborate effectively with agency teams and present recommendations to clients. - Experience working in a fast-paced agency, consulting, or client-service environment. - Excellent communication and project management skills with the ability to manage multiple priorities independently. Requirements - Agency experience building or leading a social media or platform-specific service line. - Background in other social platforms such as TikTok, YouTube, or emerging channels. - Experience supporting new business pitches and thought leadership. - Experience with Reddit Ads Manager, measurement, and campaign reporting. - Experience across additional social platforms is a plus, particularly when integrating Reddit into broader campaigns. Benefits - Salary range (commensurate with experience and skills): $125-$150/hr. - Hours: 10-20 hours/month. - This role may support multiple clients simultaneously and hours will fluctuate based on active engagements.