Role Description Empower Brands is seeking a Sales Training Manager to drive the adoption, reinforcement, and continuous improvement of sales processes and training programs across our franchise system. This role will primarily support Superior Fence & Rail while serving as a shared resource for additional brands as we continue to grow. The Sales Training Manager will partner with franchise owners, sales professionals, and field teams to ensure consistent adoption of proven sales methodologies, tools, and best practices that drive revenue growth and deliver an exceptional customer experience. This individual will focus on coaching, accountability, and performance optimization by reinforcing established sales programs while identifying opportunities to enhance training and enablement across the Empower Brands portfolio. This position requires a proven sales leader with experience in franchising, home services, or construction-related industries who excels at coaching, influencing behavior change, driving adoption, and measuring performance. Qualifications - Bachelor's degree in Business, Sales, Marketing, Education, or a related field preferred. - 5+ years of experience in sales, sales leadership, sales enablement, or sales training within franchising, home services, construction, or a related industry. - Demonstrated success driving adoption of sales processes, coaching sales teams, and improving measurable business performance. - Strong understanding of consultative and solution-based selling, residential sales processes, and customer experience best practices. - Experience with CRM platforms, sales enablement tools, and learning management systems preferred. - Excellent communication, facilitation, coaching, and presentation skills with the ability to influence stakeholders at all levels. - Strong analytical and problem-solving skills with a data-driven approach to continuous improvement. - Ability to travel approximately 25% to support franchise locations, training events, and business initiatives nationwide. Requirements - Drive adoption of Empower Brands' established sales processes, methodologies, and best practices across the franchise network. - Reinforce onboarding programs for new franchise owners and their sales teams to ensure consistent execution from day one. - Deliver engaging in-person and virtual training sessions that strengthen consultative selling, lead conversion, customer experience, and sales effectiveness. - Continuously refine training materials, playbooks, presentations, videos, and digital learning resources based on franchise feedback and business needs. - Partner with franchise leadership to reinforce learning through ongoing coaching and accountability. - Champion consistent execution of standardized sales processes while identifying opportunities for continuous improvement. - Support adoption and effective utilization of CRM platforms, sales technology, and other enablement tools. - Partner with Marketing to align lead generation initiatives with sales conversion strategies. - Develop and maintain sales resources, scripts, job aids, and enablement content that improve consistency and drive franchise success. - Identify opportunities to scale best practices across multiple Empower Brands concepts. - Develop and monitor KPIs to measure sales performance, training adoption, and program effectiveness. - Analyze sales data and identify opportunities to improve execution and coaching outcomes. - Conduct field visits, ride-alongs, and virtual coaching sessions to observe sales interactions and provide actionable feedback. - Partner with franchise owners and Operations teams to address performance gaps through targeted coaching and reinforcement. - Report on adoption metrics, training effectiveness, and system-wide performance improvements. - Serve as a trusted advisor to franchise owners on sales performance, coaching strategies, and business growth. - Collaborate with Operations, Marketing, Franchise Business Consultants, and Vendor Relations to ensure alignment on sales initiatives. - Lead regional and national sales meetings, workshops, conferences, and training events. - Stay current on industry trends and evolving sales best practices to continuously strengthen Empower Brands' sales enablement strategy. - Support additional Empower Brands franchise concepts as business needs evolve, leveraging scalable training and coaching strategies across the portfolio. Benefits - The estimated compensation range for this position is a base salary of $80,000 to $100,000 annually plus bonus potential up to $30,000. - Actual compensation for the position is based on a variety of factors, including, but not limited to years of experience, skills, qualifications, and geographic location.

Role Description We are seeking a creative, organized, and detail-oriented Learning & Development Coordinator to support the development and coordination of employee training initiatives across our growing civil litigation defense firm. This role will focus heavily on transforming operational and training content into engaging, visually appealing learning materials and employee training experiences. The ideal candidate is highly creative and comfortable developing presentations, training materials, videos, and learning content that improve employee engagement and knowledge retention. The Learning & Development Coordinator will partner closely with the Human Resources team and the firm’s Knowledge & Innovation Manager to support onboarding, training coordination, LMS administration, and firmwide learning initiatives. This is an excellent opportunity for someone who enjoys combining creativity, communication, organization, and learning development in a fast-paced professional environment. - Produce visually engaging employee training materials, presentations, guides, and learning resources - Create and edit training videos, and other interactive learning content - Translate operational processes and written content into user-friendly training materials and learning experiences - Partner with HR and the Knowledge & Innovation Manager to support firmwide training initiatives and employee development programs - Coordinate onboarding and training assignments through the firm’s Learning Management System (LMS) - Track and monitor employee training completion and compliance - Assist with organizing and maintaining onboarding and training resources - Support rollout and communication of employee training initiatives across offices - Assist with training-related reporting, tracking, and administrative coordination - Conduct onboarding Zoom calls and support new hire onboarding coordination as needed - Help improve employee engagement and learning participation through creative and effective training approaches - Maintain training documentation, SOPs, and learning resources Qualifications - Only 1 year of experience in learning & development, training coordination, HR coordination, instructional support, marketing/design, or related experience is needed for this position. - Experience creating presentations, training materials, videos, or visual learning content strongly preferred - Experience using Learning Management Systems (LMS) required - Strong proficiency in Microsoft PowerPoint and presentation design required - Experience with Canva, video editing, animation tools, or other content creation platforms strongly preferred - Creative mindset with strong attention to detail and visual presentation - Strong organizational and project coordination skills - Excellent written and verbal communication skills - Ability to manage multiple projects and deadlines in a fast-paced environment - Prior law firm or professional services experience preferred - Self-motivated, adaptable, and eager to learn Schedule - Part-time position - Remote role with optional hybrid/in-office opportunity in Miami - Flexible schedule based on operational needs Benefits - Opportunity to contribute to firmwide onboarding, training, and retention initiatives - Exposure to operational HR strategy and process improvement - Collaborative and fast-paced environment with meaningful impact - Opportunity to partner closely with leadership on employee development and training initiatives - Close HR team that has a lot of fun while working hard! Pay Range $39,000-$43,500

• Contribute to all training curriculum and material development activities as required. • Conduct training events, including NET, Delta, On-Site, and Over-the-Shoulder. • Provide all required post-event reporting and documentation.

• Design, develop, and maintain engaging training programs for Care Advocates and other roles across onboarding, systems, compliance, and ongoing development • Build high-quality e-learning modules, videos, presentations, job aids, and assessments using adult learning principles and inclusive design standards • Maintain an up-to-date Care Advocate handbook covering services, documentation expectations, scripting, escalation pathways, and partner-specific requirements • Maintain a centralized knowledge base of SOPs, how-to documentation, and training materials — keeping everything accurate, on-brand, and easy to find • Iterate the training curriculum as the program evolves — what works in pilot may need to change at scale • Lead engaging virtual onboarding sessions, professional development workshops, and compliance training for a range of audiences — from frontline Care Advocates to clinical staff • Foster interactive learning environments that encourage participation, real-world application, and continuous feedback • Serve as the primary internal point of contact for Care Advocates during and after onboarding — answer questions, provide coaching, and monitor engagement and quality • Own Care Delivery content on TalentLMS end-to-end: build and organize courses, manage enrollments and learning paths, configure assessments and certifications, troubleshoot issues, and ensure a smooth learner experience • Maintain accurate learner records and ensure audit-ready documentation for all digital learning activity • Pull reporting and surface insights on completion, engagement, and readiness — proactively, not reactively • Oversee compliance training programs and certification requirements • Ensure team members meet the expectations of our health plan partners, including documentation standards, quality benchmarks, and program-specific requirements • Maintain records and processes that hold up to regulatory and organizational audits • Partner with Clinical Operations SMEs and team leads to keep training materials aligned with current workflows, state and federal compliance standards, and performance goals • Collaborate with the broader L&D team on curriculum standards, learning design best practices, and shared infrastructure • Track and report onboarding readiness for every new hire: module completion, competency checkpoints, and certification status — surface risks before they become problems • Compile and analyze training metrics to assess learning effectiveness, certification completion, and engagement; deliver actionable insights to leadership • Respond to coaching requests at the individual and team level; escalate programmatic gaps and partner with leadership on solutions • Identify skill gaps through data, observation, and feedback; recommend scalable solutions to improve learner outcomes and organizational alignment • Support change management and communications for the care team — when workflows, scripts, or policies change, you help make sure everyone knows and has what they need to adopt the change • Build trusting, honest relationships across a diverse team and lead difficult 1:1 conversations when needed