Role Description SheSpot is a growing eCommerce business looking for a highly organised, proactive and tech-savvy Operations & Customer Experience Executive to support the day-to-day running of the business. This is a varied, hands-on role that combines customer support, operations, order management and eCommerce administration. You'll work closely with the founders, warehouse partners and customers to ensure a seamless customer experience while helping the business run efficiently behind the scenes. This role is ideal for someone who enjoys solving problems, is naturally organised and is comfortable working across multiple systems. As the Operations & Customer Experience Executive, you will become the operational backbone of the business, ensuring customers receive exceptional service while supporting the day-to-day operational processes that keep orders flowing smoothly. Key Responsibilities - Customer Experience - Manage customer enquiries primarily via email. - Resolve customer issues professionally and efficiently. - Deliver a high standard of customer service that reflects the company's brand values. - Liaise with customers regarding orders, returns and delivery queries. - Ensure every customer interaction results in a positive experience. - Operations - Manage incoming orders and oversee the fulfilment process. - Coordinate closely with the warehouse to ensure orders are dispatched accurately and on time. - Monitor stock availability and communicate inventory issues proactively. - Assist with operational administration and process improvements. - Support general business operations as required. - Shopify & Systems Support - Perform day-to-day administration within Shopify. - Update products, inventory and order information. - Troubleshoot basic Shopify issues. - Assist with maintaining accurate product and customer information. - Support the founders with ad hoc administrative and operational tasks. Qualifications - Highly organised with exceptional attention to detail. - Passionate about delivering outstanding customer service. - Comfortable working independently with minimal supervision. - Proactive and able to identify problems before they arise. - Tech-savvy and quick to learn new systems. - Adaptable and happy working in a startup environment where priorities can change. - Calm under pressure with excellent problem-solving skills. - A strong written communicator with excellent English. Requirements - Previous experience in Customer Service, Operations or eCommerce Administration. - Experience managing customer communication via email. - Experience coordinating orders and inventory. - Strong administrative skills. - Excellent organisational and time management skills. - High level of computer literacy. - Ability to multitask and manage competing priorities. Desirable Experience - Shopify experience. - Experience working with warehouse or logistics partners. - Experience within an eCommerce or retail business. - Startup experience. - Process improvement experience. Working Hours - Part-time. - Approximately 3–4 hours per day. - Morning availability is essential to meet warehouse dispatch cut-off times. - Some flexibility may be required depending on business needs. Contract - Initial 4–6 month contract. - Strong possibility of extension based on business growth and performance. Ideal Candidate Profile We're looking for someone who enjoys being the person that keeps everything running smoothly. You'll be equally comfortable responding to customer emails, updating Shopify, coordinating with the warehouse and supporting operational tasks. You'll thrive if you enjoy working in a growing business where your contributions have a direct impact and where no two days look exactly the same. Success in This Role - Outstanding customer satisfaction. - Accurate and timely order processing. - Efficient communication with warehouse partners. - Smooth operational execution. - Strong organisation and attention to detail. - Ability to work independently while proactively solving problems.

• Set Vision and Roadmap for KF and Network Processes • Build and maintain a multi-year roadmap for KF and Network operational process development and improvement (e.g., project management, knowledge management etc). • Serve as the org-wide “business owner” for core operational processes, ensuring clarity of ownership, accountability, and sustainability. • Drive Process Design, Integration, and Continuous Improvement: Design, oversee, and continuously improve cross-functional KF-facing and Network processes to increase efficiency, effectiveness, and scalability. • Conduct regular reviews of process performance and lead improvements based on data, feedback, and organizational needs. • Ensure strong integration across interconnected processes. • Partner with senior leaders and functional teams to build shared understanding, clear roles, and strong adoption of KF and Network processes. • Lead the change management strategy for new and evolving processes.

Role Description As a Remote Registration Clerk, you will be responsible for: - Registering new patients and accurately entering demographic and insurance information. - Verifying and updating patient records while maintaining confidentiality. - Scheduling, confirming, rescheduling, and canceling appointments. - Answering incoming calls, emails, and other inquiries professionally. - Assisting patients with registration forms and general questions. - Maintaining accurate electronic records and documentation. - Coordinating with clinical and administrative staff to ensure smooth operations. - Performing general administrative and data entry tasks. - Complying with company policies and applicable privacy regulations. Qualifications - High school diploma or equivalent required. - Previous experience in registration, administrative support, or customer service preferred. - Excellent verbal and written communication skills. - Strong organizational skills and attention to detail. - Proficiency with Microsoft Office Suite, Google Workspace, and electronic record systems. - Ability to work independently in a remote setting. - Reliable high-speed internet connection and a dedicated home office. Benefits - Competitive hourly pay. - Paid training. - Paid time off (for eligible employees). - Health, dental, and vision insurance (for eligible employees). - Retirement savings plan. - Flexible scheduling options. - Professional development and career advancement opportunities. - Supportive and collaborative work environment. Company Description Summit Chiropractic & Physical Therapy is dedicated to improving the health and well-being of our patients through exceptional chiropractic and physical therapy services.

Role Description Headquarters is the back-office engine for cannabis brands and operators — we run the sales operations, accounts receivable, finance, data, and order work that lets our clients focus on growing their business. Our delivery teams generate a lot of data, and our clients depend on us to turn it into something they can act on. As an Operations Analyst, you'll build the dashboards and reporting that tell our clients (and our internal teams) what's actually happening in the business — and, more importantly, you'll dig into that data to surface what's off, what's improving, and where there's money being left on the table. The work spans sales reporting, yield and operational reporting, and basic cost and financial reporting across multiple client accounts. This is not a role for someone who waits to be handed a question. The analysts who thrive here are the ones who decide which questions are worth asking — who look at a number that moves and instinctively ask what it's being compared against, what decision it feeds, and whether it's a data problem or a real one. What you'll do - Build dashboards and recurring reporting from scratch, using visualization tools (such as Tableau, PowerBI, Excel, etc.), deciding what belongs on them, what doesn't, and why. - Pull and reshape data exported from CRMs, help desks, POS systems, and spreadsheets into reporting that answers a real business question. - Dig through sales, operational, and cost data to find anomalies, trends, and areas for improvement — and frame what you find so a decision-maker can act on it. - Report on things like sales performance, lead funnels, yield, response times, and cost trends across client accounts. - Read a P&L or income statement well enough to know when something looks off, even if you didn't build it. - Partner with our delivery and client teams to define what's worth measuring in the first place. Qualifications - Excel / Google Sheets at a power-user level — pivots, lookups, and building real models, not just formatting cells. - Hands-on experience building dashboards in at least one drag-and-drop visualization tool (Tableau, Power BI, Looker, or similar). - Working financial literacy — comfortable interpreting a balance sheet or income statement and reasoning about what the numbers mean. - Comfort getting data out of a CRM or help desk tool (HubSpot, Salesforce, Zendesk, or similar) and turning the export into reporting. - Comfortable working with AI tools (Claude, ChatGPT, or Gemini) as part of how you do the work. - An analyst's instinct for the question, not just the answer. Requirements - SQL (more valuable to us than Python) — or a genuine eagerness to pick it up quickly. - Python for automation and analysis. - Experience working across multiple clients or business units at once. - Exposure to the cannabis industry or other regulated, data-heavy verticals. Benefits - Work fully remotely in a flexible and dynamic environment. - Help drive data-informed decisions for leading cannabis brands and operators. - Own impactful reporting and analytics that influence real business outcomes. - Grow your analytical expertise with a high level of autonomy and ownership. Company Description We are guided by curiosity, collaboration, and persistence. We seek to understand deeply, work collectively to solve complex challenges, and remain resilient in pursuit of meaningful, long-term impact. These principles shape how we operate as a team and how we support the success of our clients. Looking forward to meeting you! www.tryheadquarters.com